Provider Portal Questionnaire

HHAeXchange & Evercare Partnership

Evercare has partnered with HHAeXchange to leverage our platform to implement Electronic Visit Verification (EVV) for Personal Care Services. Through the HHAeXchange platform you will be able to receive new home health aide cases, manage authorizations, confirm visits, and communicate certain types of issues in real-time. In addition, the HHAeXchange platform offers a robust agency management solution that can help streamline and automate time-consuming agency functions including placement, scheduling, compliance, and billing of services.

What does the HHAeXchange Portal provide to homecare agencies?

The HHAeXchange Portal provides a direct connection from the agency to Evercare for:

  • Electronic case broadcasting, authorizations, confirming visits using EVV

  • Real-time two-way messaging with Evercare

  • Free EVV solution for time & attendance and duty tracking

  • Electronic billing along with pre-billing review

Agency Options & Onboarding Phase

Agencies currently using another 3rd Party EVV Solution (Existing EDI Providers): Authorization data will become available in the HHAeXchange Portal, rather than coming by fax. Schedule and visit data will be imported from your 3rd party system into HHAeXchange. Please work with your EVV Vendor to determine requirements to set up this interface and refer to the EDI Process tab for more details. Providers will be going live with the linked Evercare contract in Phase 1.

Agencies not currently using HHAeXchange (New Providers – EVV option of EDI or Free HHAX): You will receive an HHAeXchange Portal in order to receive authorizations and submit claims/invoice data. Please complete the Provider Portal Questionnaire Survey to ensure our team can create your unique credentials for access. Providers will have the choice to either use the free HHAeXchange EVV tools or select to integrate with their own third party EVV system. Providers will be going live with the linked Evercare contract in Phase 1.

Agencies currently using HHAeXchange (Existing Enterprise Providers):  You will be able to continue using HHAeXchange, utilizing the system’s enhanced Linked Contract functionality. Providers will be implemented with the linked Evercare contract in Phase 2.

Important dates

Phase 1 Go-Live Date: May 24th, 2021

Phase 2 (Existing ENT providers)

  • Enhanced Linked Training Session: June 28th, 2021, June 30th , 2021, and July 1st, 2021

  • Go-Live Date for Phase 2: Existing Enterprise Providers: July 26th, 2021