Fidelis Care

Fidelis Care

Provider Portal Questionnaire

HHAeXchange & Fidelis Care Partnership

Fidelis Care has partnered with HHAeXchange to leverage our platform to implement Electronic Visit Verification (EVV) for Personal Care Services, as part of the approach for the 21st Century Cures Act. 

Through the HHAeXchange platform you will be able to receive new members and authorizations from Fidelis Care, as well as schedule and confirm visits for those members.

In addition, the HHAeXchange platform offers a robust agency management solution that can help streamline and automate time-consuming agency functions including placement, scheduling, compliance, and billing of services.

About Fidelis Care

Fidelis Care is proud to provide affordable, quality health insurance plans to over 2.3 million New Yorkers of all ages and stages of life. More than 20 community offices throughout New York State allow Fidelis to serve members at the local level. For more information, follow Fidelis Care on Twitter.  

What does the HHAeXchange Portal provide to homecare agencies?

The HHAeXchange Portal provides a direct connection from the agency to Fidelis Care for:

  • Electronic case placement, authorizations, plan of care management and entering confirmed visits

  • Free EVV solution for time & attendance and duty tracking

  • Electronic billing along with pre-billing review

Your Agency’s Options:

Agencies currently using HHAeXchange: You will be able to continue using HHAeXchange, utilizing the system’s Linked Contract functionality. Please review your implementation milestones and timeline by clicking on the welcome packet link below:  

Enterprise Providers: Full Platform- Welcome Packet

Enterprise Providers: Free EVV Tools- Welcome Packet

Agencies currently using another 3rd Party EVV Solution: Authorization data will become available in the HHAeXchange Portal, rather than coming by fax. Schedule and visit data will be imported from your 3rd party system into HHAeXchange. Please work with your EVV Vendor to determine requirements to set up this interface. Please review your implementation milestones and timeline by clicking on the welcome packet link below:

Existing EDI Providers- Welcome Packet

Agencies not currently using HHAeXchange: You will receive an HHAeXchange Portal in order to receive authorizations and submit claims/invoice data. Please review your implementation milestones and timeline by clicking on the welcome packet link below: 

New Providers: Please select the Welcome Packet based on your provider survey EVV selection. If you did not submit the provider portal questionnaire please click here to complete. 

New Provider Free EVV- Welcome Packet

New Provider EDI- Welcome Packet 

Important Dates

Provider Information Sessions- Please review Info Session tab for more details 

System User Training Sessions – Please refer to “Training” tab for more details

Enhanced Linked Training Sessions – Please refer to “Training” tab for more details

Go-Live dates for all Providers: December 20, 2021

Claim Denial Date: February 14, 2022

Contact Fidelis Care

Phone Number – 1-888-343-3547

Mailing Address – Member Services Department, Fidelis Care, 25-01 Jackson Avenue, Long Island City, NY 11101

Location and Hours – Find a community office near you.