What’s new
at HHAeXchange

  • Operational Efficiency
  • Patient Care
  • Enhancements

Auto-Populate Plan of Care Details into Clinical Forms

Agency admins can now pull a patient’s Plan of Care (POC) directly into the form they’re completing, auto-populating the relevant care plan details so documentation always matches what’s active.

Current image: Auto-populate plan of care
  • Select a patient’s POC while creating the form, filtered automatically to the POCs already on their profile
  • Pull the latest care plan data in real time
  • Keep documentation aligned with the patient’s active care plan, cutting manual cross-checking and improving care

  • Enhancements

Stronger Login Security, Built in Automatically

Your account is now protected by three new layers of security that work in the background, so protection doesn’t add extra steps to your day.

  • Get notified by email the moment a name, email, or MFA setting changes on your account
  • Trigger extra MFA verification only when logins look unusual — new device, new IP, or repeated failed attempts
  • Meet CMS and NIST password standards automatically, with longer passphrases, no password reuse, and faster lockout protection
  • Caregiver Experience
  • Mobile App

Direct Messaging in the HHAeXchange+ Mobile App

Two-way chat now lives directly inside the app that caregivers already use to clock in and out — no separate app, no texts, no phone tag.

  • Messages route to agencies through the Enterprise Message Center, so nothing gets missed
  • Messaging is HIPPA compliant

Manage care, compliance, and payments—all in one platform.

Elevate member experiences and health outcomes with HHAeXchange, the software that connects the entire HCBS ecosystem.