North Carolina Home Health Information Center

North Carolina Home Health Information Center

Provider Portal Questionnaire

EVV and Claims Billing for North Carolina’s State Medicaid Prepaid Health Plan (PHP) and Tailored Plans

Alliance Health, AmeriHealth Caritas of North Carolina, CardinalHealth, Carolina Complete Health, EastPointe, Partners, SandHills, Trillium Health Resources, UnitedHealthcare Community Plan of North Carolina, Vaya Health, and WellCare of North Carolina have partnered with HHAeXchange to provide software that allows providers to have a single login for all plans to access authorizations, communicate, and meet Electronic Visit and Verification (EVV) requirements of the 21st Century Cures Act. 

As a result, all the plans have partnered with HHAeXchange to provide you with a free EVV system and billing tool for member placement, scheduling, authorization management, communication, and EVV compliance. 

To get started, the first step will be to complete the HHAeXchange Provider Enrollment Form listed below, which will provide you access to your HHA Provider Portal.

Click here to complete the HHAeXchange Provider Enrollment Form

If you’re searching for information on Personal Care Services (PCS), which were implemented in November 1, 2021, go to  

What are the key benefits of the HHAeXchange Portal to homecare agencies?

The HHAeXchange Portal provides a direct connection from the agency to the PHP/Tailored Plan for:

  • FREE Electronic Visit Verification (EVV) tools

  • Open Model EDI Integration with 3rd Party EVV Vendors

  • Real-time, two-way messaging with each PHP

  • Receive recipient demographics, authorizations, and plan of care electronically

  • Pre-bill scrubbing to ensure clean claims and accelerate revenue cycle

Your Agency’s EVV Options

Agencies utilizing Free HHAX tools HHAeXchange (New Providers  HHAX): Your agency wants to use HHAeXchange’s free EVV tools along with the portal, provided by the PHPs and Tailored Plans. If you’ve indicated that you’d like to use HHAeXchange’s free EVV tools! You will receive an HHAeXchange Portal in order to receive authorizations and submit claims/invoice data. Please complete the Provider Portal Questionnaire Survey to ensure our team can create your unique credentials for access. Providers will have the choice to either use the free HHAeXchange EVV tools or select to integrate with their own third party EVV system.

  • Click HERE to access your Free EVV welcome packet.

Agencies utilizing their own 3rd Party EVV Solution (Existing and New EDI Providers): Your agency has decided to continue the use of your existing EVV system along with the HHAeXchange portal. It’s simple to connect your existing EVV system to the PHPs through the HHAeXchange Portal. Authorization data will become available in the HHAeXchange Portal, rather than coming by fax. Schedule and visit data will be imported from your 3rd party system into HHAeXchange. Please work with your EVV Vendor to determine requirements to set up this interface and ensure that you’ve completed the questionnaire. Refer to the EDI Process tab for more details or reach out to the HHAeXchange EDI Integrations Team –

  • Click HERE to access your EDI welcome packet

What Services are a part of the Program?

Home Health Services

Important Dates

EVV Mandate: January 1, 2023