Are you tired of manually verifying visits? Burned out by daily fire drills while trying to fill open shifts? Frustrated when caregivers aren’t able to clock in and out on time? The answer to your problems might just be an app download away.
Use this Mobile App Marketing Guide to help your agency:
Electronic visit verification (EVV) is the process that uses electronic means like interactive voice response (IVR), fob devices, or mobile apps to verify that care is delivered for personal care or home health services. Agencies use EVV not only to remain compliant with federal requirements, but also as an effective tool to track caregiver arrivals and departures, ensuring clients get the care they need, when they need it. However, all EVV methods are not created equal.
Many providers prefer that their caregivers use the configurable GPS-enabled mobile application for EVV, as it offers certain advantages that traditional EVV methods like IVR and fob devices do not.
The HHAeXchange+ mobile app empowers caregivers with the tools they need to be happier on the job and deliver better care. Let’s quickly dive into the reasons why homecare providers and caregivers alike are enjoying the next-generation mobile app from HHAeXchange.
The app makes clocking in and out fast. On average, caregivers can clock in and out in just a few seconds on the mobile app versus several minutes on a landline. And with push notifications that send a gentle nudge before every scheduled shift is about to start and end, clocking in and out is top of mind for caregivers. Additionally, agencies spend less time reconciling mobile EVV, with 97% of the support requests around EVV relating to traditional EVV versus just 3% on the mobile app.
The app allows for real-time, two-way chats between the homecare agency and the caregivers. If a problem crops up, your caregivers won’t feel isolated because backup is just a chat away. There’s no need to look up a phone number or track down the case coordinator; they can simply start a chat with a coordinator in the app. Worried your caregivers won’t be able to use the app because of a language barrier? Rest assured, the app is available in 23 languages for a diverse caregiver audience and includes duty icons to aid in plan of care compliance. Built with inclusivity in mind, HHAeXchange+ is easy-to-use, accessible, and flexible for caregiver needs.
According to the Activated Insights Benchmarking Report, 55% of homecare agencies had to turn down cases at some point in 2024 due to the caregiver shortage, which is why it should come as no surprise that caregiver retention remains a top priority for most providers. One way to improve retention is to address caregiver frustrations, such as not having control over their schedule. With HHAeXchange+, your caregivers can quickly accept new cases or shifts, automatically get matched to shifts that fit their preferences, and view their schedules/patient details on-the-go, all without ever having to call the office.
Nagging caregivers about completing compliance requirements is a thing of the past. With the mobile app, they will see upcoming/overdue compliance tasks (medicals, evaluations, in-services) and will be able to get the information they need to complete the requirement. This ensures that your agency is always up to date with state and federal requirements.
With the app, your caregivers can check patient-specific plans of care and providers can check that duties were performed during patient servicing. Caregivers can also log comprehensive visit notes with HIPAA-compliant photos, audio recordings and/or text.
You want your caregivers to use the app because you know that it will make both your jobs easier, but sometimes it’s hard to convince others to make a change, especially when it involves new technology. So, how do you convince your caregivers to adopt HHAeXchange+?
It’s hard to ignore something when it’s staring you in the face, that’s why we recommend hanging up our mobile app poster in your office. The poster quickly highlights the benefits of the app for caregivers and includes a QR code for easy downloading so they can get started right away.
Get Our Printable Mobile App Poster →
Sometimes the best way to convey information is face-to-face. Plan to have all your caregivers come into the office for a meeting where you can explain the benefits of the mobile app and have everyone who is interested in using the app download it and follow the set-up instructions together. Consider making it more festive by having food and some social time!
Watch Mobile App Training Videos →
Incentives are a great way to get your caregivers to start using the HHAeXchange+ mobile app. We’ve found there are a couple easy ways to get caregivers excited about downloading this type of technology.
The HHAeXchange+ Mobile App is easy to use, requires little to no training, and makes everyone’s jobs easier – from the administrative staff to the caregivers.
Get Our Printable Caregiver Handout with Download Instructions →
Step 1: Download Visit the HHAeXchange+ page on the Apple App Store or Google Play to install the app.
Step 2: Sign UpOpen the app, choose your language, and tap Sign Up. Enter your email and create a password.
Step 3: Confirm Your Email Check your email for a message from HHAeXchange. Tap the link inside. Then, return to the app and log in.
Step 4: Enter Your CodeEnter the Activation Code your agency gave you. Next, enter the last 4 digits of your Social Security Number and your Date of Birth. These must match what your agency has on file.
Step 5: Get Set UpTurn on fingerprint or face ID (optional) for faster logins. Create a 4-digit PIN for times when you don’t have internet access. Tap Save.You are all set! You are now ready to use the HHAeXchange+ mobile app!
Moving from another HHAeXchange mobile app?Good news — you don’t need to sign up again. After Step 1, simply use your current login information to get started.
Looking for more training resources to get up and running faster?