AI Shift-booking
Offer shifts to the right caregiver, not the first to answer
CareMatch automatically finds and reaches out to the best-fit caregivers across your network. It helps coordinators fill open shifts fast while giving them the final say about who gets booked.
From open shift to covered
Here’s how it works
A shift opens and the case is automatically tagged in CareMatch
CareMatch AI analyzes every caregiver who could take the shift based on availability, history, and overtime
Sofia, the CareMatch agent, reaches out to the caregiver via call, text or mobile app
Sofia surfaces the best-matched caregiver from those interested
The coordinator approves and calls the member to confirm
Benefits of CareMatch
Fill open shifts fast
CareMatch automatically finds the best match for every shift and then contacts the caregiver via app, text, or phone to confirm. Your team stays in control without spending their day chasing responses.
- Automate outreach, CareMatch voice-calls the best-matched caregivers.
- View up-to-date activity in a simple coordinator dashboard: offered, notified, viewed, assigned, completed.
- Fill shifts before they become urgent.
- Reduce overtime by prioritizing underutilized caregivers.
Make clients and caregivers happy
CareMatch considers schedules, qualifications, location, and preferences, so clients get caregivers who can meet their unique needs, and caregivers are set up to succeed.
- Provide caregivers fair access to open shifts, with no coordinator bias.
- Pair caregivers with clients they’re comfortable with, from language and location to the kind of care they do best.
- Give families peace of mind knowing the right caregiver will always show up.
- Improve outreach over time. The more the agent learns about each caregiver, the more personalized its outreach becomes.
Built into the platform you already use
CareMatch is built directly into HHAeXchange, helping your team easily fill shifts without disrupting your current workflows. There are no new logins and no new systems to learn.
- Eliminate the need for separate scheduling tools.
- Keep shift booking and operations in one system.
- Reduce training and change management efforts.
- Drive faster team adoptions.
CareMatch integrates with Caribou Rewards so you can reward caregivers for hard-to-fill shifts, improve caregiver retention, and boost EVV compliance in one integrated experience.
in caregiver retention for the first 90 days
Save your coordinators hours
See how AI can fill your shifts faster.