Payroll
CarePay pulls verified visit data straight from HHAeXchange, so every caregiver is paid accurately and on time — with taxes, overtime, and compliance handled automatically.
Goal Tracking
Connect care plans, goals, and visit documentation in one place, so agencies can see progress in real time and step in exactly when it’s needed.
Billing
Expert revenue cycle management that helps agencies improve cash flow and reduce billing headaches.
Visit Maintenance now handles more of your day-to-day work directly, from filtering and reprocessing to correction requests, so you spend less time jumping between screens or waiting on manual fixes.
When a new payer contract goes live, agencies often end up with duplicate patient records. The new Bulk Patient Merge wizard finds the matches and merges them for you, so nothing gets lost and nothing gets missed.
Agency admins can now pull a patient’s Plan of Care (POC) directly into the form they’re completing, auto-populating the relevant care plan details so documentation always matches what’s active.
Your account is now protected by three new layers of security that work in the background, so protection doesn’t add extra steps to your day.
Two-way chat now lives directly inside the app that caregivers already use to clock in and out — no separate app, no texts, no phone tag.
Conversations lets payers, providers, members, and caregivers communicate in one shared thread — across every portal — replacing the phone calls, emails, and disconnected notes that slow care decisions down. Everyone sees the same history, so nothing falls through the cracks.
A new billing enhancement is giving agencies greater control over how claim lines are grouped, resolving a long-standing pain point where multiple service codes mapping to the same payer billing code were triggering unnecessary claim rejections.
New updates to Conflict Management give providers more accurate information to resolve conflicts faster.
Caregivers serving multiple patients in shared care settings can now clock in and out once for all related visits on the mobile app, eliminating repeated entries for each patient.
Documentation accuracy starts at the point of care. Caregivers now see the right care duties based on the service being provided, even for unscheduled visits.
Illinois Department of Aging billing has moved into the e-Billing module, bringing Illinois agencies in line with modern billing processes across the platform.
Caregiver notes are easier to scan and manage, helping operational teams find visit context quickly while preserving the original documentation trail.
Elevate member experiences and health outcomes with HHAeXchange, the software that connects the entire HCBS ecosystem.