Are you a Caregiver with a question about the HHAeXchange+ Mobile App? We’ve got you covered. Take a look below at some of the most frequently asked questions to help you get started!
Users in Texas, Illinois, and Massachusetts (for self-direction) should download the HHAeXchange+ Mobile App (note the “+” sign). All other users should download the HHAeXchange Mobile App.
The HHAeXchange+ Mobile App is used by caregivers to clock in and clock out, perform Electronic Visit Verification (EVV), review patient and visit information, manage availability, and perform other administrative tasks. It’s the fastest and easiest way to conduct EVV-compliant patient visits, saves users’ time, and helps caregivers get paid faster.
The HHAeXchange mobile apps are available for download through the App Store for iPhones or Google Play for Android devices.
Once you’ve downloaded the mobile app, sign up using your email address, create and confirm your password, and verify your email. Complete your registration by adding an activation code, which will be provided to you by your agency/employer via email or text. This code is valid for seven days. Contact your agency if you need an updated activation code.
To reset your password, tap the “Forgot Password?” button on the Login page. Trigger a password reset email by entering your email address or phone number associated with your account. Follow the instructions in the password reset email.
Contact your agency administrators.