Are you a Caregiver with a question about the HHAeXchange+ Mobile App? We’ve got you covered. Take a look below at some of the most frequently asked questions to help you get started! 

Q: When I search for HHAeXchange in the app store, multiple apps appear. Does it matter which one I use?

Users in Texas, Illinois, and Massachusetts (for self-direction) should download the HHAeXchange+ Mobile App (note the “+” sign). All other users should download the HHAeXchange Mobile App.

Q: Why do I need to use the HHAeXchange+ Mobile App?

The HHAeXchange+ Mobile App is used by caregivers to clock in and clock out, perform Electronic Visit Verification (EVV), review patient and visit information, manage availability, and perform other administrative tasks. It’s the fastest and easiest way to conduct EVV-compliant patient visits, saves users’ time, and helps caregivers get paid faster.

Q: How do I download the HHAeXchange mobile apps?

The HHAeXchange mobile apps are available for download through the App Store for iPhones or Google Play for Android devices.

  • HHAeXchange+
    Users in Texas, Illinois, and Massachusetts (for self-direction) can download the HHAeXchange+ Mobile App in the App Store and Google Play.

    As of October 12, 2023, an updated version of the HHAeXchange+ Mobile App is available. If service providers are searching for the app in a device’s app store, they must include the plus sign (“+”) as a part of the search (HHAeXchange+) and confirm that they are updating the HHAeXchange+ app, not the HHAeXchange app.

    Mobile app users must download the new version immediately. Older versions of the app will no longer be supported as of October 12. Visit this page for troubleshooting tips or contact the Client Support Team via the Client Support Portal with additional questions or concerns.
  • HHAeXchange Mobile App
    All others, download the HHAeXchange Mobile App in the App Store or Google Play.

Q: How do I sign up for the HHAeXchange+ Mobile App?

Once you’ve downloaded the mobile app, sign up using your email address, create and confirm your password, and verify your email. Complete your registration by adding an activation code, which will be provided to you by your agency/employer via email or text. This code is valid for seven days. Contact your agency if you need an updated activation code.

Q: How do I reset my password?

To reset your password, tap the “Forgot Password?” button on the Login page. Trigger a password reset email by entering your email address or phone number associated with your account. Follow the instructions in the password reset email.

Q: How do I get support for the mobile app?

Contact your agency administrators.