5 Benefits of Using the HHAeXchange+ Mobile App for EVV
The HHAeXchange+ mobile app empowers caregivers with the tools they need to be happier on the job and deliver better care. Here’s why homecare providers and caregivers alike are making the switch.
Fast & accurate EVV compliance
Caregivers can clock in and out in seconds on the mobile app versus several minutes on a landline. Push notifications remind caregivers before every shift starts and ends.
Communication becomes a breeze
Real-time, two-way chat between your agency and caregivers means backup is always a tap away. Available in 23 languages with duty icons to aid plan of care compliance — built with inclusivity in mind.
Caregivers get control over their schedules
With 55% of homecare agencies turning down cases in 2024 due to caregiver shortages, retention is critical. HHAeXchange+ lets caregivers accept shifts, get matched to cases that fit their preferences, and view schedules on the go — without calling the office.
Your agency stays compliant
Caregivers see upcoming and overdue compliance tasks (medicals, evaluations, in-services) directly in the app. Your agency stays current with state and federal requirements automatically.
Dynamic care plan & multimedia visit notes
Caregivers can review patient-specific plans of care and log comprehensive visit notes with HIPAA-compliant photos, audio recordings, and text. Providers can verify duties were performed during each visit.
Which caregivers are you supporting?
Pick the path that matches the work you’re doing today — we’ll point you to exactly what you need.
Supporting caregivers who already use the HHAeXchange Mobile App?
They’re transitioning to HHAeXchange+. Find everything you need to help them make the switch.
Transition Existing CaregiversOnboarding caregivers who are new to the HHAeXchange Mobile App?
Access training and onboarding resources to help new caregivers get started with confidence.
Onboard New CaregiversHelp Existing Caregivers Transition to HHAeXchange+
Before Your Caregivers Begin
Don’t send caregivers to the App Store or Google Play first.
Existing caregivers should begin the migration inside their current HHAeXchange Mobile App. The in-app migration experience will guide them through downloading and setting up HHAeXchange+ when it’s their turn to transition.
It only takes 4 steps!
Sign in to the current HHAeXchange App
Tap “Start Setup”
Follow the Guided Transition
Begin Using HHAeXchange+
The in-app migration flow caregivers will see, from login to launching HHAeXchange+.
Transition Resources
Onboarding New Caregivers to HHAeXchange+
Getting started begins with downloading the HHAeXchange+ Mobile App.
New caregivers should download the HHAeXchange+ app from the Apple App Store or Google Play Store, then follow your agency’s onboarding instructions to register and activate their account.
Get Started Today
Looking for more training resources to get up and running faster?
- Distribute training videos to your caregivers
- Share the Caregiver User Guide for detailed instructions on using HHAeXchange+
- Caregiver guide in Spanish: Spanish HHAeXchange+ Caregiver User Guide
- Visit the HHAeXchange Help Portal for job aides, training materials, and best practices
- Learn more on Mobile App Topics to get all the details
- Promote the app in your office with our printable mobile app poster
Frequently Asked Questions
A few of the most common questions providers ask us during migration and onboarding.
When does our agency migrate, and does the old app stop working right away?
Migration happens in stages by state and by agency — not all at once. You’ll get a direct email and in-app notice with your agency’s specific date, and the classic app keeps working until then. The legacy app will continue working until all of your caregivers have migrated to, or are using, the HHAeXchange+ mobile app. No action is needed on your end until you hear from us.
Do caregivers need an activation code to get started?
It depends on whether they’re existing or new. Existing caregivers migrating from the classic app go through the in-app guided migration and keep their existing Mobile ID — no activation code needed. New caregivers registering in HHAeXchange+ for the first time use an activation code instead: you generate it from their profile and share it with them to connect their account.
Does clock-in still work if a caregiver loses signal or Wi-Fi?
Yes — Offline Mode lets caregivers clock in and out with their PIN even without a connection. GPS is captured on the device itself and syncs automatically once they’re back online.
What if we’re rehiring a caregiver who’s been inactive for a while?
After 90 days of inactivity — meaning no confirmed visits in the portal for the last 90 days — a caregiver’s mobile app access is marked Inactive (this only affects the app, not the rest of the portal). Before they can download or register for the new app, you’ll need to reactivate them: go to Caregiver Search, open their profile, update their status to Active, and save. Once reactivated, they’ll follow the same steps as a new caregiver, including a new activation code.
What if my agency operates in more than one state — when will we migrate?
It depends on your portal configuration. If you use one portal with multiple offices representing each state, your whole agency migrates on the same day. If you use a separate portal for each state, each portal migrates according to the wave in which it was notified — so different states on your team could move at different times.
What if my GPS isn’t working and I get an error attempting to clock in?
If you get this error in the mobile app, tap “Enable Location Data Access” to turn on location services for your device. This takes you to your device’s settings, where you’ll need to enable location access for the HHAeXchange+ app.
On iOS: go to Settings > Privacy & Security > Location Services, then toggle on access for the HHAeXchange+ Mobile App.
On Android: go to Settings > Apps (or App management) > HHAeXchange+ Mobile App > Permissions > Location, then choose an access level such as Allow only while using the app or Allow all the time.
We also recommend turning on Use Precise Location so the app can capture exact coordinates.