The State of Alabama has recently decided that, effective October 1, 2024, EVV claims can no longer be submitted through HHAeXchange. Because of this change your office will need to implement a new workflow for billing. More information regarding this change and these new workflows can be found here.
Although billing is impacted, Alabama Providers are still able to:
Enrollment for the Alabama state sponsored EVV solution is now closed. For additional questions, please refer to the email that your state sent out earlier this week.
HHAeXchange Overview (applicable to ALL providers):
Information Sessions are being held for all providers to provide them with key dates and details about the implementation, including key workflow changes, system benefits, and next steps. Please refer to the links below to access videos and presentations from the Provider Info Sessions, held via webinar in December 2021.
Free EVV Information Sessions:
EDI (Integrating Providers) Information Sessions:
Disclaimer: The information on this page is subject to change. As new information becomes available, the page will be updated. Please check back often for updates.
HHAeXchange is offered at no cost to the providers. Here is a look at some of the benefits you will get if you choose the HHAeXchange Portal as your EVV solution.
Please visit the Alabama Provider Portal Resource Page in the HHAeXchange System Support Center to view additional previously recorded webinars
HHAeXchange Provider Training Videos:
Ready to get started with training? HHAeXchange offers self-paced training, providing agencies with access to videos produced by our Subject Matter Experts. These videos help you and your staff understand how to use the HHAeXchange Provider Portal and its functionalities.
This training is required to ensure you have a clear understanding of the features available in the HHAeXchange Provider Portal.
Access training videos here: | Access the videos
EDI is no longer offered as a part of Alabama’s State Sponsored Solution. Please contact the state of Alabama for more information on this change.
What is HHAeXchange?
HHAeXchange is the premiere Homecare Management Software company for the Alabama Medicaid HCBS population. The HHAeXchange solution can connect payers and homecare providers to enable more collaboration, communication and workflow efficiencies.
Can I use my own EVV system?
It is simple to connect your existing EVV system to the HHAeXchange portal. Please contact our support team for additional information.
What information will Alabama Medicaid send to my agency through the HHAeXchange Portal?
Alabama Medicaid will send authorizations and communications through the HHAeXchange portal.
Can I check my claims before submitting them to Alabama Medicaid?
Yes. The HHAeXchange Portal provides a Prebilling Claims module designed to ensure that your claims are compliant with Alabama Medicaid EVV requirements.
Can I schedule my caregiver through the HHAeXchange Portal?
Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal.
How will I be trained on the HHAeXchange Portal?
Please visit the Training tab.
Alabama Direct Contact Information
All providers can use our Client Support Portal to find answers to questions and create support requests, email us at [email protected], or contact us by phone 1-855-400-4429.
Please see ‘Chart-Alabama HCBS Waiver Services‘ documents located on the Alabama Medicaid Website.
Please review the FAQs, Info Sessions and Training Pages prior to reaching out as this may answer your questions. If you are unable to find an answer to your question, please see the following options for contacts.
Providers with an existing HHAeXchange portal please use the HHAeXchange Live Chat within your Support Center to receive assistance from a Live Agent. The live chat option is recommended for quicker response times.