Illinois DOA & DRS Information Center

WELCOME TO HHAEXCHANGE 

The Illinois Department of Healthcare and Family Services, the Illinois Department on Aging (DOA), and Illinois Division of Rehabilitation Services (DRS) have partnered with HHAeXchange to support providers in maintaining compliance with state and federal EVV requirements and to deliver a streamlined, user-friendly experience. 

As part of this agreement, HHAeXchange’s EVV Portal will be deployed as the only no cost offering to program providers. HHAeXchange’s EVV Portal will go live for providers on March 2, 2026, but there are a few steps you must take to ensure you are set up well in advance of this date. 

All providers must EITHER use the HHAeXchange EVV Portal OR ensure that the provider’s chosen EVV vendor connects with HHAeXchange to aggregate EVV data. The HHAeXchange EVV Portal will enable you to easily meet Illinois state requirements, providing a streamlined and user-friendly experience for both back-office staff and caregivers. In addition, Illinois providers will benefit by leveraging the HHAeXchange EVV Portal for workflow efficiencies including: 

• Managing schedules based on authorizations, plans of care, and individual patient needs 

• Offering intuitive EVV tools to caregivers, including a robust mobile application available in 20+ languages 

• Ensuring a seamless transition of EVV data to the state aggregator 

For providers that already use an EVV system today, you may also use your own EVV system to connect with the state aggregator, HHAeXchange. In order to use this option, you and your vendor must meet the integration requirements to the State Aggregator and comply with the business rules when using a third-party EVV system. 

• View the IDoA Welcome Letter: Click Here
• View the DRS Welcome Letter : Click Here

TAKE ACTION 

Step 1: Complete HHAeXchange Enrollment by Jan 19, 2026 

To prepare for the March 2, 2026 EVV go-live date, all In-Home Service providers who do not have an HHAeXchange portal must complete the HHAeXchange Provider Enrollment Form by January 19, 2026. This step is required for all providers, even those using a third-party EVV system. The form takes only 10–15 minutes to complete. 

• Providers serving both the Illinois Department on Aging (DoA) and the Division of Rehabilitation Services (DRS) should complete only one enrollment form, selecting both DoA and DRS as payers when prompted. 

• If you are an existing provider, including enterprise providers, and already have access to your HHAeXchange portal for State Plan Medicaid, you do not need to submit a new enrollment form. 

Step 2: Register for one of the HHAeXchange Information Session webinars 

HHAeXchange will host two information sessions on November 18, 2025, and December 2, 2025. During these sessions, attendees will see a live demonstration of the EVV Portal, meet the HHAeXchange team, and learn about implementation requirements, available training support, and HHAeXchange’s full suite of solutions. These sessions will also provide an opportunity to ask questions about the EVV Portal. 

For agencies using a third-party system, we will also review how to connect with HHAeXchange and outline the steps to complete your HHAeXchange portal.