The Michigan Department of Health and Human Services (MDHHS) is partnering with HHAeXchange to implement an Electronic Visit Verification (EVV) system. This system will be used to validate in-home visits for Medicaid recipients. This will bring MDHHS into compliance with federal regulation, ensure beneficiaries are receiving services as planned and authorized, improve the accountability of caregiver services, and ensure payment accuracy for services provided.
Under Section 12006(a) of the 21st Century Cures Act, states are required to implement EVV for all Medicaid personal care services and home health care services that require an in-home visit by a provider. The EVV system must verify the type of service performed, along with the date, time, and location of the service, as well as the individual receiving and the individual providing the service.
MDHHS has decided to use an open system or “Open Vendor Model.” The implementation of an “Open Vendor Model” allows providers and managed care organizations to use the state’s selected EVV system HHAeXchange at no cost, or an alternate EVV system of their choosing that directly integrates with the state’s EVV system HHAeXchange. The HHAeXchange system includes data collection, data aggregation, and a pre-billing module to support MDHHS and its providers. HHAeXchange will support MDHHS by consolidating all visit data, regardless of the EVV tools used.
In early 2024, MDHHS plans to begin transitioning providers to EVV. The implementation will be staggered to allow adequate time for training and adoption by impacted stakeholders.
All Michigan Medicaid providers must choose one of the following EVV solution options:
Complete the HHAeXchange Provider Onboarding Form
Regardless of the EVV solution selected, all impacted providers are required to complete the HHAeXchange Provider Onboarding Form.
Please note that only one onboarding form per agency is required to create your HHAeXchange Portal. Once your portal is created, it will be linked to your relevant Michigan contracts in alignment with our phased go live schedule.
Upcoming Training Sessions
Milestone 3: EVV Setup & Scheduling | September 16, 2024 at 11am EST | Register
Past Training Sessions
Milestone 3: EVV Setup & Scheduling for CHCP |Slides & Recording
To stay up to date on EVV in Michigan visit www.Michigan.gov/EVV.
For questions or help please call HHAeXchange at 1-866-576-1179 or visit the pages of this website.
On June 1, 2024, all Home Health Fee-for-Service EVV services must be generated through HHAeXchange.
Let us make sure you are familiar with the product and how it works.
Next, let us make sure you know where to find general resources.
Finally, let us conquer the billing process together.
We have reached a significant milestone in the Michigan EVV rollout for Home Health. As of June 1, 2024, all Home Health Fee-for-Service EVV services must be generated through HHAeXchange.
Each session included subject matter experts to address all questions as well as show demonstrations when appropriate. Registration is required. Providers can join anytime between the start and end time of the desired session date. Each session intends to allow time for providers to ask any outstanding questions. Attendees are not required to stay for the full duration and may exit the webinar once questions have been answered.
Note: It is highly recommended that the Learning Management System (LMS) training be completed before attending an Open Hours session.
Review past Open Hours presentations below:
As of June 1, 2024, all Michigan Home Health Fee for Services (FFS) providers are required to implement Electronic Visit Verification (EVV) utilizing the HHAeXchange system.
The first step is completing the provider onboarding form.
We’re excited to announce a recent enhancement regarding authorizations for Michigan Home Health Fee for Service (FFS). Providers using Electronic Data Interchange (EDI) now have multiple methods to ensure authorizations reach HHAeXchange promptly.
Previously, EDI providers manually entered authorizations in the HHAeXchange system. Now we have enhanced our system to be able to accept them via a file interface.
Here is the specification guide for your review: specification documentWeb Service API Guide – MI
Please take a moment to go over them and let us know how you’d like to proceed.
Visit the Electronic Data Interchange (EDI) Process page for more information about EDI.
LMS credentials were emailed to providers beginning on Wednesday, February 21. Only one username is provided per agency and providers can share username/password across all members of their Agency that require training. The credentials were sent to the person listed as primary contact on the Provider Onboarding form.
HHAeXchange hosted several “open hours” webinar sessions from March 27 through April 19. Each session included subject matter experts to address all questions as well as show demonstrations when appropriate. Topics covered included Creating Caregivers / Creating Users; Creating Members / Adding Payers & Authorizations; Scheduling Visits / EVV & IVR; Visit Management (Confirming Visits) Call Dashboard; and Billing.
The Getting Started Webinar was held Monday, March 25 from 11 AM to 2 PM. The webinar reviewed provider Go-Live preparedness tasks and helped ensure agencies have all the needed information to successfully use the HHAeXchange system at Go-live. System setup, workflows, and an in-depth review of system actions providers need to take to successfully begin capturing EVV in HHAeXchange were covered in the webinar.
Recording | Slides
System User Training was held February 27, 28 and 29. All information presented in the System User Training Webinars is available in your Learning Mangement System (LMS). Agencies that completed a provider onboarding form began receiving LMS credentials on Wednesday, February 21. Credentials were emailed to the primary contact listed on the provider onboarding form.
Informational Sessions for the Michigan Home Health – Fee For Service (FFS) implementation were held on February 8, February 13 and February 14. Please review the recording and slide deck below.
Michigan and HHAeXchange hosted a Pre-information Session on Tuesday, October 3, 2023. Links to the recording and slide deck are below.
The table below provides information about the procedure codes and modifier combinations for in scope services for the April 1, 2024 go live for Michigan Home Health – Fee For Service (FFS).
Agencies participating in the Michigan Home Help program will go live with electronic Electronic Visit Verification (EVV) on July 1, 2024. Individual providers who are not affiliated with an agency will go live by September 3, 2024.
Information on this web page is directed to the agencies. Please check back frequently for updates.
The Michigan Department of Health and Human Services (MDHHS) will keep individual providers informed about onboarding with HHAeXchange.
The Getting Started Webinar was held Tuesday, June 25 from 1 PM to 4 PM. The webinar reviewed provider Go-Live preparedness tasks to help ensure agencies have all the needed information to successfully use the HHAeXchange system at Go-live. System setup, workflows, and an in-depth review of system actions providers need to take to successfully begin capturing EVV in HHAeXchange were covered in the webinar. Please review webinar recording below:
HHAeXchange will be holding “open hours” webinars on June 26, June 27, June 28, July 2, July 9, July 11, July 16, July 18 and July 23. Agency providers are able to drop in anytime in between to join us to ask any outstanding questions you may have and are not required to stay for the full duration once you have had your question answered. HHAeXchange will have subject matter experts on to answer all questions as well as show demonstrations when appropriate.
Training Topics: June 26th – Creating Caregivers / Creating Users June 27th – Review & Accept Placements/Email Notifications June28th – Scheduling Visits / EVV & IVR July 2nd – Visit Management (Confirming Visits) Call Dashboard July 9th – Creating Caregivers / Creating Users July 11th – Review & Accept Placements/Email Notifications July 16th – Scheduling Visits / EVV & IVR July 18th – Visit Management (Confirming Visits) Call Dashboard July 23rd -Visit Management (Confirming Visits) Call Dashboard
Register Today!
System User Training on the HHAeXchange Provider Portal was conducted from Thursday, May 30 to Wednesday, June 5. All information presented in the System User Training Webinars is available in your Learning Mangement System (LMS). Agencies that completed a provider onboarding form began receiving LMS credentials on Tuesday, May 21. Credentials were emailed to the primary contact listed on the provider onboarding form.
Informational Sessions for the Michigan Home Help implementation was held on May 7, May 10 and May 13. Please review the recording and slide deck below.
The Michigan Department of Health and Human Services (MDHHS) has partnered with HHAeXchange to implement an Electronic Visit Verification (EVV) system. EVV will be used to record certain in-home visits for personal care and home health care services and will:
Section 12006(a) of the 21st Century Cures Act requires states to gather EVV data for most Medicaid-funded personal care and home health care services that are furnished in the beneficiary’s home. The EVV system must capture and record the following data:
MDHHS is using an “Open Vendor Model” to capture EVV data. This model allows contracted entities and service providers to use the HHAeXchange EVV system at no cost to them. It also allows providers to choose a different EVV system at their own expense and requires that system to integrate EVV data with the state’s EVV system.
The state’s EVV system includes data collection, data aggregation, and a pre-billing module to support MDHHS and its contracted entities and providers. HHAeXchange will support MDHHS by consolidating all EVV data collected, regardless of the EVV system used.
MDHHS is implementing EVV using a staggered approach to allow for provider training and adoption of EVV processes. To learn more about EVV, visit the MDHHS EVV website at www.michigan.gov/EVV.
September 3, 2024: EVV Go Live Date for MI Choice, MI Health Link, Behavioral Health (Personal Care Services), and Medicaid Managed Care Home Health Care Services
Get Ready for EVV Training Sessions begin on August 1, 2024. This 4-part training series is designed to assist providers with portal configuration, contract management, caregiver set-up and scheduling, and open hours for questions.
These sessions are for providers who have filled out a Provider Onboarding form and have an HHAeXchange Portal.
CHCP Providers Training
Our next 1-hour session on August 27, 2024 at 11 am EST will focus on EVV Set -up.
Together we’ll explore how you prepare your caregivers for EVV, what steps your agency needs to take, and best practices for administration.
Register Now
MI Choice, MI Health Link, and Behavioral Health Provider Training
This is an updated training for providers within the MI Choice, MI Health Link, and Behavioral Health waiver programs. If you participate with CHCP only you do not need to attend this training.
Together we’ll explore
Register now
Training Session 1 happened on August 1, 2024. If you missed the session, please review the training materials and replay below.
Recording | Deck
This overview is geared towards providers who will be using their own EVV solution and not the MDHHS EVV solution. If you have your own EVV vendor, in HHAeXchange’s system the vendor will be referred to as an EDI vendor. The information below lists the general requirements and steps to successfully integrate a 3rd Party Agency Management System with HHAeXchange. Electronic Data Interchange (EDI) Providers will be required to comply with both the HHAeXchange Technical Specifications and Business Requirements listed below. After reviewing the specifications and requirements resources, please initiate contact HHAeXchange to begin the integration process.
Disclaimer: The information on this page is subject to change. As new information becomes available, the page will be updated. Check back often for updates. Last updated January 8, 2024.
Importing Caregivers into HHAeXchange
(Note: This action is not required for agency providers using an EDI Import file to integrate with their 3rd Party Agency Management System).
To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:
MI Choice, MI Health Link, Medicaid Managed Care Plan (MHP) and Behavioral Health
The EDI Onboarding Webinars for the MI Choice, MI Health Link, Medicaid Managed Care Plan (MHP), and Behavioral health replay is ready for review. See the links below to access the replay and training deck.
Home Health Fee for Service (FFS)
EDI Onboarding Webinars for the Michigan Home Health – Fee for Service (FFS) implementation were held on February 20, February 22 and February 28. The training provided an understanding of the HHAeXchange Provider Portal and the EDI integration process.
Please review the recording and slide deck below.
Home Help – Agency Providers
EDI Onboarding Webinars for the Michigan Home Help implementation were held on May 14, May 16 and June 4. The training provided an understanding of the HHAeXchange Provider Portal and the EDI integration process.
What is HHAeXchange?
HHAeXchange is the premiere homecare management software solution for the Medicaid LTSS population. We act as the single source of truth in connecting payers, providers, and patients through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
What are the benefits of the HHAeXchange Portal?
What if we have an EVV System that we’d like to keep?
It’s easy to connect your existing EVV system to the plans in Michigan through the HHAeXchange Portal. Ensure that you’ve completed the Provider Portal Enrollment Form, and the HHAeXchange Integrations Team will coordinate with you to create an interface to process your existing EVV visits and claims.
Which application should I download for my agency and caregivers to use?
Please note that agencies and providers should be downloading the HHAeXchange+ app as described in the Apple Store and Google Store.
What information will each plan send to my agency through the HHAeXchange Portal?
Each plan will send placements and authorizations through the HHAeXchange Portal. Plans may send additional information as they deem necessary.
Can I schedule my caregivers through the HHAeXchange Portal?
Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal either by creating schedules based on the authorization provided or through automatic creation of schedules based on EVV data imported into the HHAeXchange Portal from your 3rd party EVV system. However, advance scheduling is not a requirement for logging visits in the HHAeXchange system.
How will I be trained on the HHAeXchange Portal?
Please see the Training tab for more information.
Can I Import and Export data into the HHAeXchange Portal?
Continue to use your existing EVV system and import visit data into HHAeXchange using Electronic Data Interchange (EDI). Please contact the HHAeXchange Client Support Portal to begin your integration.
Call HHAeXchange at 1-866-576-1179 or visit the various pages on this website.