Michigan Information Center

Overview

Michigan has confirmed that its EVV compliance policy will take effect beginning April 1, 2026. We encourage you to review the Michigan policy on EVV compliance to ensure your agency is prepared.

At this time, we understand that Michigan expects agencies to achieve a quarterly threshold of 85% of EVV records for verified visits without manual edits. Now is the time to review your numbers and prepare for this upcoming compliance requirement.

To support you, we are offering two upcoming webinars:

EVV Compliance Readiness Training

Michigan DHHS EVV Resources

• MI DHHS EVV Policy : MMP 26-10 Electronic Visit Verification (EVV) Compliance 

EVV Required for Michigan Home Health Fee for Service (FFS) Starting June 1

On June 1, 2024, all Home Health Fee-for-Service EVV services must be generated through HHAeXchange.

• Claims with dates of service on or after April 1, 2024, sent directly to CHAMPS will be rejected.
• All claims must be processed through HHAeXchange and we will send them to CHAMPS for adjudication through our software.

Let us make sure you are familiar with the product and how it works.

1. Log in to your agency’s HHAeXchange portal to get familiar with the system. Login credentials can be found in an email from [email protected] on March 25, 2024.
2. You have access to the  HHAeXchange University (LMS) for an in-depth dive into the product. These credentials were assigned after you completed the onboarding registration form.

Next, let us make sure you know where to find general resources.

1. The HHAeXchange Knowledge Base is the best place to find helpful resources about billing, product usage, and more for your software.
2. The Getting Started  Webinar  replay has everything you need to get prepared with a task list including system setup, workflows, and system actions to help you get started.

Finally, let us conquer the billing process together.

1. Need help understanding the billing components in HHAeXchange?
   We have open hours available June 4th through June 13th with our in-house subject matter experts to help you get up and running.  We’d love to see you there, but recommend you complete the steps listed above first. Click the link below to register for open hours.
2. Can’t attend but need a guide through the process?
   This video walks you through the billing process and can be accessed at your convenience.
3. Prefer to review a document?
   These handy billing and claims guides will help you through the process:

• Let’s Bill in HHAeXchange!
• Master Billing in HHAeXchange with 6 Essential Claim Submission Steps

Open Hours Help Providers Navigate the June 1 EVV Requirement

We have reached a significant milestone in the Michigan EVV rollout for Home Health. As of June 1, 2024, all Home Health Fee-for-Service EVV services must be generated through HHAeXchange.

Michigan Home Health Office Hours sessions

Each session included subject matter experts to address all questions as well as show demonstrations when appropriate. Registration is required. Providers can join anytime between the start and end time of the desired session date. Each session intends to allow time for providers to ask any outstanding questions. Attendees are not required to stay for the full duration and may exit the webinar once questions have been answered.

Note: It is highly recommended that the Learning Management System (LMS) training be completed before attending an Open Hours session.

Review past Open Hours presentations below:

• Provider Portal Setup Open Hours
• EVV Open Hours
• Call Dashboard Open Hours
• Billing Open Hours

Michigan Home Health Fee for Service (FFS)

As of June 1, 2024, all Michigan Home Health Fee for Services (FFS) providers are required to implement Electronic Visit Verification (EVV) utilizing the HHAeXchange system.

The first step is completing the provider onboarding form.

• Providers without an EVV solution may set up and use the free EVV tools from HHAeXchange provided by MDHHS.
  • Please find your Michigan Home Health HHAeXchange Provider EVV Welcome Packet.
• Providers with an EVV solution may continue the use of the existing EVV system that meets state requirements and send visit data to the HHAeXchange system using electronic data interchange (EDI).
  • Please find your Michigan Home Health HHAeXchange Provider EDI Welcome Packet.

Michigan Home Health EDI Providers Can Now Send Authorizations Via File Interface

We’re excited to announce a recent enhancement regarding authorizations for Michigan Home Health Fee for Service (FFS). Providers using Electronic Data Interchange (EDI) now have multiple methods to ensure authorizations reach HHAeXchange promptly.

Previously, EDI providers manually entered authorizations in the HHAeXchange system. Now we have enhanced our system to be able to accept them via a file interface.

Here is the specification guide for your review: Web Service API Guide – MI

Please take a moment to go over them and let us know how you’d like to proceed.

Visit the Electronic Data Interchange (EDI) Process page for more information about EDI.

Training

MI Home Health Hosted Provider Training Meeting in October

Subject matter experts from HHAeXchange covered topics such as IVR Overview, Resolving Top Billing Holds, and Resolving Common EDI Issues. You can review the slide deck below as a refresher or if you missed the meeting.

Slide Deck

HHAeXchange University (LMS):

Access HHAeXchange University now

Open Hours

HHAeXchange hosted several “open hours” webinar sessions from March 27 through April 19. Each session included subject matter experts to address all questions as well as show demonstrations when appropriate. Topics covered included Creating Caregivers / Creating Users; Creating Members / Adding Payers & Authorizations; Scheduling Visits / EVV & IVR; Visit Management (Confirming Visits) Call Dashboard; and Billing.

Getting Started Webinar

The Getting Started Webinar was held Monday, March 25 from 11 AM to 2 PM. The webinar reviewed provider Go-Live preparedness tasks and helped ensure agencies have all the needed information to successfully use the HHAeXchange system at Go-live. System setup, workflows, and an in-depth review of system actions providers need to take to successfully begin capturing EVV in HHAeXchange were covered in the webinar.

Recording | Slides

System User Training

System User Training was held February 27, 28 and 29. All information presented in the System User Training Webinars is available in your Learning Mangement System (LMS). Agencies that completed a provider onboarding form began receiving LMS credentials on Wednesday, February 21. Credentials were emailed to the primary contact listed on the provider onboarding form.

Informational Sessions

Informational Sessions for the Michigan Home Health – Fee For Service (FFS) implementation were held on February 8, February 13 and February 14. Please review the recording and slide deck below.

Recording | Slides

Pre-Information Session

Michigan and HHAeXchange hosted a Pre-information Session on Tuesday, October 3, 2023. Links to the recording and slide deck are below.

Recording | Slides

Services in Scope

The table below provides information about the procedure codes and modifier combinations for in scope services for the April 1, 2024 go live for Michigan Home Health – Fee For Service (FFS).

Michigan Home Help

Agencies participating in the Michigan Home Help program went live with electronic Electronic Visit Verification (EVV) on July 1, 2024. Individual providers who are not affiliated with an agency went live by September 3, 2024.

Information on this web page is directed to the agencies. Please check back frequently for updates.

The Michigan Department of Health and Human Services (MDHHS) will keep individual providers informed about onboarding with HHAeXchange.

Action required for In-Scope Agencies

• Review the Welcome letter sent by the Michigan Department of Health and Human Services on Monday, April 8, 2024.
• Submit the Provider Onboarding Form.
• Providers without an EVV solution may set up and use the free EVV tools from HHAeXchange provided by MDHHS.
  • Please find your Michigan Home Help HHAeXchange Provider EVV Welcome Packet.
• Providers with an EVV solution may continue the use of the existing EVV system that meets state requirements and send visit data to the HHAeXchange system using electronic data interchange (EDI).
  • Please find your Michigan Home Help HHAeXchange Provider EDI Welcome Packet.

Training

Getting Started Webinar

The Getting Started Webinar was held Tuesday, June 25 from 1 PM to 4 PM. The webinar reviewed provider Go-Live preparedness tasks to help ensure agencies have all the needed information to successfully use the HHAeXchange system at Go-live. System setup, workflows, and an in-depth review of system actions providers need to take to successfully begin capturing EVV in HHAeXchange were covered in the webinar. Please review webinar recording below:

• Recording

HHAeXchange University (LMS):

Access HHAeXchange University now

Informational Sessions

Informational Sessions for the Michigan Home Help implementation was held on May 7, May 10 and May 13. Please review the recording and slide deck below.

Recording | Slides 

MI Choice, MI Health Link, Medicaid Managed Care Plan (MHP) and Behavioral Health

Michigan Update: Beginning January 1, 2026 changes are coming with new MCOs & the MI Health Link transition to MI Coordinated Health. Click here to view a recent communication to learn more.   

The Michigan Department of Health and Human Services (MDHHS) has partnered with HHAeXchange to implement an Electronic Visit Verification (EVV) system. EVV will be used to record certain in-home visits for personal care and home health care services and will:

• Bring MDHHS into compliance with federal regulations.
• Ensure beneficiaries are receiving services as planned and authorized.
• Improve the accountability of caregiver services.
• Ensure the accuracy of payment for services provided.

Section 12006(a) of the 21st Century Cures Act requires states to gather EVV data for most Medicaid-funded personal care and home health care services that are furnished in the beneficiary’s home. The EVV system must capture and record the following data:

• the type of service,
• the date of service delivery,
• the time-of-service delivery,
• the location in which the service is delivered,
• the beneficiary receiving the service, and
• the person providing the service.

MDHHS is using an “Open Vendor Model” to capture EVV data. This model allows contracted entities and service providers to use the HHAeXchange EVV system at no cost to them. It also allows providers to choose a different EVV system at their own expense and requires that system to integrate EVV data with the state’s EVV system.

The state’s EVV system includes data collection, data aggregation, and a pre-billing module to support MDHHS and its contracted entities and providers. HHAeXchange will support MDHHS by consolidating all EVV data collected, regardless of the EVV system used.

MDHHS is implementing EVV using a staggered approach to allow for provider training and adoption of EVV processes. To learn more about EVV, visit the MDHHS EVV website at www.michigan.gov/EVV.

September 9, 2024: EVV Go Live Date for MI Choice, MI Health Link, Behavioral Health (Personal Care Services), and Medicaid Managed Care Home Health Care Services

Training Sessions

Get Ready for EVV Training Sessions begin on August 1, 2024. This 4-part training series is designed to assist providers with portal configuration, contract management, caregiver set-up and scheduling, and open hours for questions.

Training with HHAeXchange is developed in a milestone approach to help get providers get acclimated to new software quickly without being overwhelming. Each session is led by a Subject Matter Expert and designed to support agency owners, administrators, and staff. These sessions are not designed for individual care givers.

These sessions are for providers who have filled out a Provider Onboarding form and have an HHAeXchange Portal.

Past Training Sessions 

HHAeXchange University (LMS):

Access HHAeXchange University now

Action Required

• Complete the Provider Onboarding Form by July 12, 2024 to have your HHAeXchange portal set up.

• Review the recording and slide deck of the Get Ready for EVV webinar if you were not able to attend.   Recording | Deck
• Review the recording and slide deck of the Information Session webinar if you were not able to attend. Recording | Deck

Michigan FMS / FI Electronic Visit Verification

The Michigan Department of Health and Human Services (MDHHS) partners with HHAeXchange to support Electronic Visit Verification (EVV) for Self-Directed arrangements involving Fiscal Intermediaries / Financial Management Systems (FI/FMS).

EVV is used to record certain in-home visits for personal care and home health care services and supports:

• Compliance with federal EVV requirements

• Confirmation that services are delivered as authorized

• Accountability for caregiver services

• Accurate payment for services provided

This hub provides program-specific guidance, resources, and training information to support FMS / FI providers in meeting EVV expectations for Michigan’s Self-Direction programs.

Welcome Letter

The Michigan Department of Health and Human Services (MDHHS) FI/FMS welcome letter is here!

• Welcome Letter

Informational Session

The Michigan FI FMS EVV Informational Session session on Feb 4th has concluded. Please use the links below to review the slide deck and recording

Slides | Recording 

In the information session we covered:

• EVV expectations for FMS / FI programs

• Available EVV options and system overview

• Key steps to prepare your organization and participants

Training

Mar 10, 2026 | EVV System Setup & Readiness

Slides | Recording

Training Resources Notification– Sent 3/20

In this training we covered:

• How to Access your HHAeXchange Portal
• Understand Data Setup & EVV Management in the Services Portal​.
• Resources and Training for Beneficiaries and Caregivers.

Mar 26, 2026 | EVV Adoption

Slides | Recording

Key Learning Objectives:

• Managing EVV in the Service Portal ​
• EVV Management and Compliance
•  Go Live Support

Apr 14, 2026 | MI FI/FMS Office Hours

Slides | Recording

Now that the EVV Services Portal is live, we understand questions may arise as you begin using the system in real-time. This one-hour session provided an open forum to address common challenges, clarify workflows, and share best practices to support successful EVV adoption.

Key Learning Objectives:

• Visit entry and maintenance
• Managing schedules and adjustments
• EVV compliance considerations

Frequently Asked Questions (FAQs)

These frequently asked questions are based on provider feedback from the Michigan FI / FMS EVV Information Session. The answers below highlight key requirements and common scenarios to help providers stay compliant and confidently use HHAeXchange. 

Electronic Data Interchange (EDI) Overview (Integrating with a 3rd Party Agency Management System)

This overview is geared towards providers who will be using their own EVV solution and not the MDHHS EVV solution. If you have your own EVV vendor, in HHAeXchange’s system the vendor will be referred to as an EDI vendor. The information below lists the general requirements and steps to successfully integrate a 3rd Party Agency Management System with HHAeXchange. Electronic Data Interchange (EDI) Providers will be required to comply with both the HHAeXchange Technical Specifications and Business Requirements listed below. After reviewing the specifications and requirements resources, please initiate contact HHAeXchange to begin the integration process.

1.  It is critical to complete the Third Party EVV Attestation Form begin the process: Attestation Form
2. Please click here for the Technical Specification document: EDI Technical Specifications
3. Please click here for the Business Requirements document: Business Requirements
4. Please click here for the Authorization Specification: Web Service API Guide (Home Health only)
5. Submit a ticket to HHAX EDI via the Client Support Portal: https://www.hhaexchange.com/supportrequest 

Disclaimer: The information on this page is subject to change. As new information becomes available, the page will be updated. Check back often for updates. Last updated January 8, 2024. 

 Importing Caregivers into HHAeXchange 

(Note: This action is not required for agency providers using an EDI Import file to integrate with their 3rd Party Agency Management System). 

To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to: 

• Access and Save the Caregiver Import Template 
• Prepare the Caregiver import File for your Agency 
• Follow instructions in order for the EDI team to receive your file. Go to hhaexchange.com/supportrequest. From the support portal page please click on Provider EDI Integrations and submit a caregiver import request. 

Electronic Data Integration (EDI) Onboarding Webinar

MI Choice, MI Health Link, Medicaid Managed Care Plan (MHP) and Behavioral Health

The EDI Onboarding Webinars for the MI Choice, MI Health Link, Medicaid Managed Care Plan (MHP), and Behavioral health replay is ready for review. See the links below to access the replay and training deck.

Recording | Deck

Home Health Fee for Service (FFS)

EDI Onboarding Webinars for the Michigan Home Health – Fee for Service (FFS) implementation were held on February 20, February 22 and February 28. The training provided an understanding of the HHAeXchange Provider Portal and the EDI integration process.

Please review the recording and slide deck below.

Recording | Slides

Home Help – Agency Providers

EDI Onboarding Webinars for the Michigan Home Help implementation were held on May 14, May 16 and June 4. The training provided an understanding of the HHAeXchange Provider Portal and the EDI integration process.

Please review the recording and slide deck below.

Recording | Slides

Michigan MDHHS Providers Frequently Asked Questions

• Click HERE for Frequently Asked Questions about the HHAeXchange system.
• Click HERE for Caregiver and Provider FAQs from MDHHS.

What is HHAeXchange?

HHAeXchange is the premiere homecare management software solution for the Medicaid LTSS population. We act as the single source of truth in connecting payers, providers, and patients through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.

What are the benefits of the HHAeXchange Portal?

• Complimentary Electronic Visit Verification (EVV) tools
• Open Model EDI Integration with 3rd Party EVV Vendors
• Receive recipient demographics and authorizations electronically in real-time
• Pre-bill scrubbing to ensure clean claims and accelerate revenue cycle

What if we have an EVV System that we’d like to keep?

It’s easy to connect your existing EVV system to the plans in Michigan through the HHAeXchange Portal. Ensure that you’ve completed the Provider Portal Enrollment Form, and the HHAeXchange Integrations Team will coordinate with you to create an interface to process your existing EVV visits and claims.

Which application should I download for my agency and caregivers to use?

Please note that agencies and providers should be downloading the HHAeXchange+ app as described in the Apple Store and Google Store.

What information will each plan send to my agency through the HHAeXchange Portal?

Each plan will send placements and authorizations through the HHAeXchange Portal. Plans may send additional information as they deem necessary.

Can I schedule my caregivers through the HHAeXchange Portal?

Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal either by creating schedules based on the authorization provided or through automatic creation of schedules based on EVV data imported into the HHAeXchange Portal from your 3rd party EVV system. However, advance scheduling is not a requirement for logging visits in the HHAeXchange system.

How will I be trained on the HHAeXchange Portal?

Please see the Training tab for more information.

Can I Import and Export data into the HHAeXchange Portal?

Continue to use your existing EVV system and import visit data into HHAeXchange using Electronic Data Interchange (EDI). Please contact the HHAeXchange Client Support Portal to begin your integration.

HHAeXchange Contact Information:

Call HHAeXchange at 1-866-576-1179 or visit the various pages on this website.

Michigan MDHHS Contact Information:

To stay up to date on EVV in Michigan visit www.Michigan.gov/EVV.