The Michigan Department of Health and Human Services (MDHHS) is partnering with HHAeXchange to implement an Electronic Visit Verification (EVV) system. This system will be used to validate in-home visits for Medicaid recipients. This will bring MDHHS into compliance with federal regulation, ensure beneficiaries are receiving services as planned and authorized, improve the accountability of caregiver services, and ensure payment accuracy for services provided.
Under Section 12006(a) of the 21st Century Cures Act, states are required to implement EVV for all Medicaid personal care services and home health care services that require an in-home visit by a provider. The EVV system must verify the type of service performed, along with the date, time, and location of the service, as well as the individual receiving and the individual providing the service.
MDHHS has decided to use an open system or “Open Vendor Model.” The implementation of an “Open Vendor Model” allows providers and managed care organizations to use the state’s selected EVV system HHAeXchange at no cost, or an alternate EVV system of their choosing that directly integrates with the state’s EVV system HHAeXchange. The HHAeXchange system includes data collection, data aggregation, and a pre-billing module to support MDHHS and its providers. HHAeXchange will support MDHHS by consolidating all visit data, regardless of the EVV tools used.
In early 2024, MDHHS plans to begin transitioning providers to EVV. The implementation will be staggered to allow adequate time for training and adoption by impacted stakeholders.
All Michigan Medicaid providers must choose one of the following EVV solution options:
Complete the HHAeXchange Provider Onboarding Form
Regardless of the EVV solution selected, all impacted providers are required to complete the HHAeXchange Provider Onboarding Form no later than February 6, 2024.
Register for System User Training
System User Training will be held February 27 through February 29. This training provides you with detailed instructions on utilizing the HHAeXchange system. You will have a live Q&A chat option available to you for any questions or concerns. Webinar schedule, course descriptions and intended audience (based on role) are below.
What will be covered: Member Management, Visit Management, and EVV
Who should attend: Admin and Coordinator. Biller optional.
What will be covered: Billing and Administration
Who should attend: Admin and Biller. Coordinator optional.
What will be covered: HHAeXchange Introduction to EDI Integration
Who should attend: EDI Providers Only
To stay up to date on EVV in Michigan visit www.Michigan.gov/EVV.
For questions or help please call HHAeXchange at 1-855-400-4429 or visit the pages of this website.
System User Training was held February 27, 28 and 29. All information presented in the System User Training Webinars is available in your Learning Mangement System (LMS). Agencies that completed a provider onboarding form began receiving LMS credentials on Wednesday, February 21. Credentials were emailed to the primary contact listed on the provider onboarding form.
Informational Sessions for the Michigan Home Health – Fee For Service (FFS) implementation were held on February 8, February 13 and February 14. Please review the recording and slide deck below.
Recording | Slides
Michigan and HHAeXchange hosted a Pre-information Session on Tuesday, October 3, 2023. Links to the recording and slide deck are below.
The table below provides information about the procedure codes and modifier combinations for in scope services for the April 1, 2024 go live for Michigan Home Health – Fee For Service (FFS).
This overview is geared towards providers who will be using their own EVV solution and not the MDHHS EVV solution. If you have your own EVV vendor, in HHAeXchange’s system the vendor will be referred to as an EDI vendor. The information below lists the general requirements and steps to successfully integrate a 3rd Party Agency Management System with HHAeXchange. Electronic Data Interchange (EDI) Providers will be required to comply with both the HHAeXchange Technical Specifications and Business Requirements listed below. After reviewing the specifications and requirements resources, please initiate contact HHAeXchange to begin the integration process.
Disclaimer: The information on this page is subject to change. As new information becomes available, the page will be updated. Check back often for updates. Last updated January 8, 2024.
Importing Caregivers into HHAeXchange
(Note: This action is not required for agency providers using an EDI Import file to integrate with their 3rd Party Agency Management System).
To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:
Electronic Data Integration (EDI) Onboarding Webinar
EDI Onboarding Webinars for the Michigan Home Health – Fee for Service (FFS) implementation were held on February 20, February 22 and February 28. The training provided an understanding of the HHAeXchange Provider Portal and the EDI integration process.
Please review the recording and slide deck below.
Click HERE for MDHHS providers frequently asked questions.
What is HHAeXchange?
HHAeXchange is the premiere homecare management software solution for the Medicaid LTSS population. We act as the single source of truth in connecting payers, providers, and patients through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
What are the benefits of the HHAeXchange Portal?
What if we have an EVV System that we’d like to keep?
It’s easy to connect your existing EVV system to the plans in Michigan through the HHAeXchange Portal. Ensure that you’ve completed the Provider Portal Enrollment Form, and the HHAeXchange Integrations Team will coordinate with you to create an interface to process your existing EVV visits and claims.
Which application should I download for my agency and caregivers to use?
Please note that agencies and providers should be downloading the HHAeXchange+ app as described in the Apple Store and Google Store.
What information will each plan send to my agency through the HHAeXchange Portal?
Each plan will send placements and authorizations through the HHAeXchange Portal. Plans may send additional information as they deem necessary.
Can I schedule my caregivers through the HHAeXchange Portal?
Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal either by creating schedules based on the authorization provided or through automatic creation of schedules based on EVV data imported into the HHAeXchange Portal from your 3rd party EVV system. However, advance scheduling is not a requirement for logging visits in the HHAeXchange system.
How will I be trained on the HHAeXchange Portal?
Please see the Training tab for more information.
Can I Import and Export data into the HHAeXchange Portal?
Continue to use your existing EVV system and import visit data into HHAeXchange using Electronic Data Interchange (EDI). Please contact the HHAeXchange Client Support Portal to begin your integration.
For questions or help please call HHAeXchange at 1-855-400-4429 or visit the various pages on this website.