Minnesota Department of Human Services is fully operational with Electronic Visit Verification. All Minnesota Providers that serve Minnesotans with EVV services are required to capture EVV.
Minnesota Department of Human Services (MN DHS) will be monitoring and enforcing compliance with EVV starting September 1, 2024. MN DHS is required to report quarterly EVV usage to the Centers for Medicare and Medicaid Services to identify providers who are not using an EVV system. We will provide technical assistance to providers identified in these reports. Please visit the MN DHS EVV website for more information about EVV Compliance Policies and Requirements.
HHAeXchange is the State Aggregator and collects all visit data, regardless of the EVV System being used. Providers have a choice of using the HHAeXchange syscan use the HHAeXchange system to capture
Getting Started with EVV
The first step will be to fill out the Provider Enrollment Form listed below as you are identifying yourself as a Minnesota DHS provider. If you provide both Personal Care Services and Financial Management Services, please fill out both surveys. If you have already filled out the PCS survey, please be sure to complete again.
Managed Care Organizations (MCOs) have partnered with HHAeXchange to provide a free Electronic Visit Verification (EVV) system for providers of personal care services and home health services. The HHAeXchange EVV Portal features tools for scheduling, authorization management, and communication for all Minnesota MCO Providers. HHAeXchange also supports the unique workflows of self-direction. *Please note, Minnesota Providers may choose to use the free HHAeXchange EVV Portal or a 3rd Party System. 3rd Party System costs are the responsibility of the Provider and the Provider must ensure that their selected 3rd Party System meets the business and technical integration requirements to integrate with HHAeXchange. Providers using a 3rd Party System should refer to the ”EDI Process” section of the MN State Info Hub.
Getting Started with EVV: Fill out the Minnesota HHAeXchange Provider Enrollment Form and refer to the steps in the “Overview” section of the MN State Info hub.
Home Health Services in Scope
Personal Care Services in Scope
The Minnesota Department of Human Services and Managed Care Organizations (MCOs) have partnered with HHAeXchange to provide a free Electronic Visit Verification (EVV) system for providers of personal care services and home health services. The HHAeXchange EVV Portal features tools for scheduling, authorization management, and communication for MN DHS and all Minnesota MCO Providers. HHAeXchange also supports the unique workflows of self-direction. *Please note, Minnesota Providers may choose to use the free HHAeXchange EVV Portal or a 3rd Party System. 3rd Party System costs are the responsibility of the Provider and the Provider must ensure that their selected 3rd Party System meets the business and technical integration requirements to integrate with HHAeXchange. Providers using a 3rd Party System should refer to the ”EDI Process” section of the MN State Info Hub.
MN DHS Programs and Managed Care Organizations (MCOs)
Services in Scope
HHAeXchange is offered at no cost to the providers. However, we understand that providers may need to expend time and resources to implement a change this large in order to achieve compliance in partnership and cooperation with MN DHS. Here’s a look at some of the benefits you will get if you choose the no-cost HHAeXchange EVV Portal.
Get up and running in no time with a combination of product walkthrough webinars, live system user training sessions, and guided education through our Learning Management System (LMS). Please visit and bookmark HHAeXchange Knowledge Base for additional detailed documentation, training, and information about HHAeXchange system features and functionality.
HHAeXchange User Training Video:Ready to get started with training? HHAeXchange offers self-paced training, providing agencies with access to videos produced by our Subject Matter Experts. These videos help you and your staff understand how to use the HHAeXchange Provider Portal and its functionalities.This training is required to ensure you have a clear understanding of the features available in the HHAeXchange Provider Portal.Access Minnesota-specific training videos here: | Access the videos
Electronic Data Interchange (EDI) is the process of transmitting data security from a 3rd Party EVV Vendor to HHAeXchange. Providers who utilize a 3rd Party Vendor to capture EVV are often referred to as “EDI Providers.” Please review the information on this page to understand the EDI process and your agency’s responsibilities as it relates to capturing EVV and transmitting data to the HHAeXchange system
Please review and follow the steps below, (these steps are also found on the HHAeXchange Provider EDI Welcome Packet):
EDI Integration Process
Note, this process only pertains to Providers who will use a 3rd Party Vendor to capture EVV data. Below you will find information about the general requirements and steps to successfully integrate your 3rd Party Management System with HHAeXchange.
EDI (Integrating Providers) Information Webinar for Financial Management Services (Providers in Phase 2 should plan to join an upcoming session on how to Integrate):
EDI (Integrating Providers) Information Webinar for Personal Care Services
EDI (Integrating Providers) Information Webinar for Managed Care Organizations
EDI (Integrating Providers) Information Webinar for Home Health
(Note: This is not required for agencies using an EDI Import file to integrate with their 3rd Party Agency Management System) To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. Please CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:
MN DHS Resources
Electronic visit verification / Minnesota Department of Human Services (mn.gov)
Live-in Caregivers
At this time, providers are not expected to enter data into the EVV system for live-in caregivers. DHS is still working to determine appropriate options for live in caregivers. If you are using a third party EVV system with the ability to designate live-in caregivers, you may use this process but are not required to.
Safe at Home Participants
At this time, participants in the Safe at Home program who receive or provide services in scope will not be using an EVV system, regardless of what system their provider has chosen. DHS is working to determine the appropriate options to ensure information remains confidential.
Waiver Services in Scope
FMS Services in Scope
Minnesota DHS Direct Contact Info: N DSD Contact Form: DSD Contact Form
HHAX has published a dedicated Minnesota support email address and phone number to better support Minnesota’s providers with EVV implementation.
All providers can contact us by submitting a ticket via the Client Support Portal: https://www.hhaexchange.com/supportrequest