Mississippi’s Division of Medicaid (MS DOM) has partnered with FEI systems and HHAeXchange (HHAX) to help MS DOM homecare providers remain compliant with state and federal Electronic Visit Verification (EVV) laws, and ensure a simplified, user-friendly, and seamless experience.
Please review Mississippi’s Division of Medicaid EVV Kickoff letter for an introduction to this implementation in partnership with FEI Systems and HHAeXchange.
The complimentary HHAeXchange Portal will go live in August 1, 2023. As part of this agreement, Mississippi Division of Medicaid waiver providers will have access to the complimentary HHAeXchange EVV Portal.
The first step for all providers will be to fill out the Mississippi Medicaid – HHAeXchange EVV Provider Set Up Form to identify yourself as a provider in-scope for this implementation. EVV Provider Portal Set Up Form
The first step for all providers will be to fill out the Mississippi Medicaid – HHAeXchange EVV Provider Set Up Form to identify yourself as a provider in-scope for this implementation.
To expedite a request for Provider Portal or Learning Management System Credentials, please submit the following information when submitting a ticket via our Client Support Portal at https://www.hhaexchange.com/supportrequest. Please submit your: Organization Name, TAX ID (required), Admin Email Address, Date you submitted the Provider Set Up Form
Provider Portal Set-up: Complete the HHAeXchange Provider Portal Set Up Form (if you have not already) to receive access to the HHAeXchange Provider System. You should receive your LMS credentials within 2-5 business days. Allow an additional 3-5 business days for your Provider Portal credentials
If you do not receive your credentials in the suggested timeframe, please submit a Support Request ticket on our Client Support Portal: https://www.hhaexchange.com/supportrequest
(Note: This is not required for agencies using an EDI Import file to integrate with their 3rd Party Agency Management System) To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. Please CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:
The EVV Provider Portal Set Up Form is designed to capture information about your provider agency necessary for MS DOM and HHAeXchange as part of the effort to implement collecting and reporting EVV compliant data.
As part of your participation, you have two options to ensure EVV compliance:
Get up and running in no time with a combination of product walkthrough webinars, live system user training sessions, and guided education through our Learning Management System (LMS).
Register for the upcoming Go Live Support Webinar to review Go-Live preparedness tasks to ensure your agency has all the information needed to successfully begin using the HHAeXchange System at Go Live. You will be able to use the Q/A chat to ask questions of our team of Panelists.
Go Live Support Webinar: Recording | Presentation Slide Deck
Training has concluded for System User Training. Please log into your Learning Management System (LMS) account to complete the required coursework.
Provider System User Training will be provided via the HHAeXchange Learning Management System (LMS). Providers will have to log on the Learning Management System to complete their training to understand the use of the HHAeXchange Provider Portal along with its functionalities. This training is required to ensure you have a clear understanding of the functionalities available to you in the HHAeXchange Provider Portal. The courses include a variety of videos, documents, and tests to help ensure you have a clear understanding of the different aspects of the Provider Portal to use for your EVV benefits.
Receive LMS Credentials from the HHAeXchange Onboarding Team and follow instructions to complete the courses and videos on a self-paced format to complete.
Register for Go-Live Support Webinar
Provider Information Sessions
EDI Onboarding Webinar
For questions or help with HHAeXchange, please contact the Client Support Team:
HHAeXchange Client Support Portal
Phone: 1-855-400-4429
Thank you for your participation in working with HHAeXchange on the Electronic Data Interchange (EDI) project for your agency. Please note this process applies specifically for providers that chose option 2, found on the “Overview” tab above. Below you will find information about the general requirements and steps to successfully integrate your 3rd Agency Management System with HHAeXchange. EDI Providers will be required to comply with both the business requirements and technical specifications listed below. Upon review of the documents below, please initiate contact with HHAX to begin the integration process Initial steps EDI providers should follow:
Please review and follow the steps below, (these steps are also found on the HHAeXchange Provider EDI Welcome Packet):
Disclaimer: The information on this page is subject to change. As new information becomes available, the page will be updated. Please check back often for updates.
An Information Session was held for all providers to share key details regarding this implementation, including workflow changes, system benefits, and next steps.
The recording and slide deck can be found below:
Provider can now review the Mississippi DOM FAQ Job Aid for questions related to Phase I of this implementation. We will continue to update this document to reflect any updates or changes to workflows. This FAQ Job Aid will provide you with more insight on the program, patient placement, EVV, Communications, as well as EDI and other functionalities.
What is HHAeXchange?
HHAeXchange is the premiere homecare management software solution for the Medicaid LTSS population. We act as the single source of truth in connecting payers, providers, and patients through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
What are the benefits of the HHAeXchange Portal?
What if we have an EVV System that we’d like to keep?
It’s easy to connect your existing EVV system to the plans in Mississippi through the HHAeXchange Portal. Ensure that you’ve completed the Provider Portal Enrollment Form, and the HHAeXchange Integrations Team will coordinate with you to create an interface to process your existing EVV visits and claims.
Which application should I download for my agency and caregivers to use?
Please note that agencies and providers should be downloading the classic HHAeXchange app as described in the Apple Store and Google Store. Please refer to the Go-Live Support Webinar offered on July 25 and July 28 to review.
What information will each plan send to my agency through the HHAeXchange Portal?
Each plan will send placements, authorizations, plan of care, and all communication through the HHAeXchange Portal. Plans may send additional information as they deem necessary.
How will my agency bill to each plan?
All claims will be created through the HHAeXchange Portal and sent electronically via an 837 eBilling file. Agencies will then receive an 835 eRemittance file back into the HHAeXchange Portal.
Can I check my claims before submitting them to each plan?
Yes. The HHAeXchange Portal provides a Pre-billing Claims Scrubbing module designed to ensure that your claims are compliant with the authorization for each plans contract.
Will I need a separate Portal for each plan?
No. You’ll only need one Portal to connect or placements, authorizations, communications and billing.
Can I schedule my caregivers through the HHAeXchange Portal?
Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal either by creating schedules based on the authorization provided or through automatic creation of schedules based on EVV data imported into the HHAeXchange Portal from your 3rd party EVV system. However, advance scheduling is not a requirement for logging visits in the HHAeXchange system.
How will I be trained on the HHAeXchange Portal?
Please see the Information Sessions tab for more information.
Can I Import and Export data into the HHAeXchange Portal? Continue to use your existing EVV system and import visit data into HHAeXchange using Electronic Data Interchange (EDI). Please contact [email protected] to begin your integration.
Mississippi Division of Medicaid Contact Information:
Toll-free Phone Number: 800-421-2408
Phone Number: 601-359-6050
Fax: 601-359-6294
Email: [email protected]
HHAeXchange Contact Information:
For questions and support all providers can use our Client Support Portal to find answers to questions and create support requests.