UnitedHealthcare Community Plan of NY Info Center

UnitedHealthcare Community Plan of NY Info Center

Provider Portal Questionnaire

HHAeXchange & UnitedHealthcare Community Plan of NY Partnership

UnitedHealthcare Community Plan of NY has partnered with HHAeXchange to leverage our platform to implement Electronic Visit Verification (EVV) for Personal Care Services.

Through the HHAeXchange platform you will be able to receive new home health aide cases, manage authorizations, confirm visits, and communicate certain types of issues in real-time.

In addition, the HHAeXchange platform offers a robust agency management solution that can help streamline and automate time-consuming agency functions including placement, scheduling, compliance, and billing of services.

What does the HHAeXchange Portal provide to homecare agencies?

The HHAeXchange Portal provides a direct connection from the agency to UnitedHealthcare Community Plan of NY for:

  • Electronic case broadcasting, authorizations, confirming visits using EVV

  • Real-time two-way messaging with UnitedHealthcare Community Plan of NY

  • Free EVV solution for time & attendance and duty tracking

  • Electronic billing along with pre-billing review

Agency Options & Onboarding Phase

Agencies currently using another 3rd Party EVV Solution (Existing EDI Providers): Authorization data will become available in the HHAeXchange Portal, rather than coming by fax. Schedule and visit data will be imported from your 3rd party system into HHAeXchange. Please work with your EVV Vendor to determine requirements to set up this interface and refer to the EDI Process tab for more details. Providers will be going live with the linked UnitedHealthcare Community Plan of NY contract TBD.

Agencies not currently using HHAeXchange (New Providers – EVV option of EDI or Free HHAX): You will receive an HHAeXchange Portal in order to receive authorizations and submit claims/invoice data. Please complete the Provider Portal Questionnaire Survey to ensure our team can create your unique credentials for access. Providers will have the choice to either use the free HHAeXchange EVV tools or select to integrate with their own third party EVV system. Providers will be going live with the linked UnitedHealthcare Community Plan of NY contract TBD.

Agencies currently using HHAeXchange (Existing Enterprise Providers): You will be able to continue using HHAeXchange, utilizing the system’s enhanced Linked Contract functionality. Providers will be implemented with the linked UnitedHealthcare Community Plan of NY contract TBD. Providers will receive a detailed welcome letter in advance, letting them know the go-live date expectations.

Important Dates

  • Go-Live Date: Due to technical difficulties, go live has been postponed until a later date.