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Home Care Pulse

Home Care Pulse

The best marketing is a great client experience, and the best recruiting is a great employee experience.

Overview & Key Features

Home Care Pulse is the first care intelligence platform—a tool that combines experience management, training, and reputation management into one platform so that home care agencies can use feedback surveys to learn where to improve client/employee experience, implement training to make the improvements happen, and manage their reputation to power marketing and recruitment. 

  • Experience Surveys: As a third party, we survey a portion of your clients and/or caregivers every month gathering satisfaction feedback. We provide a dashboard of that feedback with benchmarks, trends, and resources to help you act on feedback. Your agency can get proof of quality by earning Best of Home Care Awards to use in marketing efforts with potential clients and referral sources.  

  • Online Care Training: Access our training library with 500+ courses for Post-Acute employees. It’s the industry’s only blended learning solution with classroom training material and online eLearning courses. Training for multiple sectors of care with specialist learning paths available. Courses available in Spanish, Russian and Mandarin all available on mobile browser or iOS and Android app.  

  • Review Manager: View and manage all your online reviews from one comprehensive dashboard. Get regular email alerts, analyze trending keywords, track your overall ratings and monitor your competitors’ reviews. Request reviews in mass and track your overall online reputation.