Webinar

Care Starts Here: Administrative Processes That Protect Care Quality

Care quality doesn’t just happen in the home—it begins behind the scenes. 

At every homecare agency, there’s a team of professionals working in administrative roles that don’t involve direct client contact. But their work—EVV tracking, authorization management, staffing alignment, and data flow—is what makes reliable, high-quality care possible.

In this on-demand webinar, nationally recognized homecare expert, Phil Feldman, National Director, Revenue Cycle Management at HHAeXchange, will break down the essential best practices agencies need to follow across their administrative functions to protect care quality, drive financial stability, and support long-term growth.

Because if the foundation isn’t strong, the whole mission wobbles.

What you’ll learn:

  • How non–client-facing functions directly shape the quality of care clients receive
  • Why administrative processes and data flow must be intentionally designed
  • Proven best practices in EVV utilization, authorization management, care plan oversight, and tracking leading indicators
  • The real-world impact of operational alignment on client outcomes