What’s new
at HHAeXchange

  • Operational Efficiency
  • Enhancements

Fewer clicks and faster fixes in Visit Maintenance

Visit Maintenance now handles more of your day-to-day work directly, from filtering and reprocessing to correction requests, so you spend less time jumping between screens or waiting on manual fixes.

  • Filter by team, location, or branch, matching workflows you previously used in Call Maintenance
  • Trigger a recalculation when new data changes a visit’s status
  • Handle more from one view: correction requests from the caregiver mobile app, timesheet status, and all EVV exceptions at once
  • Operational Efficiency
  • Enhancements

A faster way to merge duplicate patient records

When a new payer contract goes live, agencies often end up with duplicate patient records. The new Bulk Patient Merge wizard finds the matches and merges them for you, so nothing gets lost and nothing gets missed.

  • Find matching patient records automatically and merge them in bulk instead of one at a time
  • Keep visit history, schedules, authorizations, and billing records intact through the merge
  • Handle the cleanup too: discharging old contracts, end-dating old authorizations, and updating master week schedules

  • Operational Efficiency
  • Patient Care
  • Enhancements

Auto-Populate Plan of Care Details into Clinical Forms

Agency admins can now pull a patient’s Plan of Care (POC) directly into the form they’re completing, auto-populating the relevant care plan details so documentation always matches what’s active.

Current image: Auto-populate plan of care
  • Select a patient’s POC while creating the form, filtered automatically to the POCs already on their profile
  • Pull the latest care plan data in real time
  • Keep documentation aligned with the patient’s active care plan, cutting manual cross-checking and improving care

Manage care, compliance, and payments—all in one platform.

Elevate member experiences and health outcomes with HHAeXchange, the software that connects the entire HCBS ecosystem.