What’s new
at HHAeXchange

A new billing enhancement is giving agencies greater control over how claim lines are grouped, resolving a long-standing pain point where multiple service codes mapping to the same payer billing code were triggering unnecessary claim rejections.

• Visits with the same Export Code now consolidate into a single claim line
• Eliminates duplicate claim flags caused by modifier differences
• Claims are generated the way payers expect to receive them
• Configurable at the contract level
• Fewer downstream rejections and less manual rework

A new billing enhancement is giving agencies greater control over how claim lines are grouped, resolving a long-standing pain point where multiple service codes mapping to the same payer billing code were triggering unnecessary claim rejections.

• In-service conflicts disabled so false flags are reduced
• Reduced time-distance conflict sensitivity
• Bulk status changes and internal notes now available
• Cleaner filtering and navigation throughout

Caregivers serving multiple patients in shared care settings can now clock in and out once for all related visits on the mobile app, eliminating repeated entries for each patient.

• Single EVV clock-in for all group visit patients
• Reduced caregiver admin workload
• Smarter scheduling to catch issues early
• Bulk EVV exception management
• Accurate, compliant documentation

Documentation accuracy starts at the point of care. Caregivers now see the right care duties based on the service being provided, even for unscheduled visits.

• Better compliance with Illinois EVV requirements
• Fewer manual corrections
• Caregivers guided to correct duties
• Built for multi-service environments

Illinois Department of Aging billing has moved into the e-Billing module, bringing Illinois agencies in line with modern billing processes across the platform.

• Fewer downstream claim rejections
• Improved billing accuracy
• Stronger pre-submission validation
• Modern, streamlined billing experience

Caregiver notes are easier to scan and manage, helping operational teams find visit context quickly while preserving the original documentation trail.

• Cleaner visit-note presentation
• Improved internal review flow
• Faster context for care teams