What’s new
at HHAeXchange

CareMatch finds the best-matched caregiver for an open shift across your network, then contacts them by app, text, or phone to confirm. Coordinators make the final decision, so they spend less of their day calling to fill shifts.

• Automate outreach to the best-matched caregivers
• Fill shifts before they become urgent
• Reduce overtime by prioritizing underutilized caregivers

Goal notes save automatically, and agencies get more flexibility in how they document goals that are specific to their programs.

• Auto-save for Goal Notes: In HHAeXchange+, Goal Notes now save in the background, so caregivers and direct support professionals (DSPs) don’t lose their work.
• Faster, cleaner clock-outs: Goal Tracking now validates required fields as soon as they’re completed, and the status message updates to match. Caregivers and DSPs can finish their visits without interruption.
• Flexible note fields: Agencies, states, and programs have different Goal Tracking requirements. Three additional note fields are now available, including a Case Manager note field.
• North Carolina templates: Agency templates now populate assessment keys automatically, based on the selected intervention and visit count.

Two updates give nurses less to re-enter and more built-in safety checks.

• Record a client’s durable medical equipment (DME) and supplies once. The information fills in automatically in Nursing Assessments and MD orders, so nurses don’t have to re-enter it, and your agency has a complete equipment record ready for audits.
• Nurses are now prompted to complete pre- and post-administration tasks in the electronic medication administration record (eMAR) as part of giving a medication. That includes recording required vital signs beforehand and documenting the outcome afterward. Each entry captures who completed it and when, which helps prevent missed safety checks and reassessments.

This month’s updates show you who’s using the app and who needs to update, and they make it faster to get new caregivers started.

• See when caregivers last signed in within mobile user management+ 
• Identify which caregivers need to update their mobile app with exports 
• Visit notes captured from the mobile app now include a date and time stamp 
• Large agencies onboarding hundreds of caregivers can share activation codes in bulk by email or text message 

Filters now stay put after you add a note or send a communication from Conflict Detail, so you can move through your queue without resetting your view.

• Add notes and send messages from Conflict Detail without losing your filters
• Skip past resolved Time-Distance conflicts that no longer belong in your queue

Goal Tracking templates now reflect state names and requirements, with a new template for New Jersey and steadier note-saving on the HHAeXchange+ mobile app.

• Use state-tailored templates for New Jersey, North Carolina, and Pennsylvania
• Document Supported Employment Services with a new template built for New Jersey providers
• Finish and save goal notes in the caregiver mobile app even when connection drops so you can clock out on time