Move through your Conflict Management to-do list faster
Filters now stay put after you add a note or send a communication from Conflict Detail, so you can move through your queue without resetting your view.
What’s new
at HHAeXchange
Highlighted features
Payroll
Run Payroll with Confidence with CarePay
CarePay pulls verified visit data straight from HHAeXchange, so every caregiver is paid accurately and on time — with taxes, overtime, and compliance handled automatically.
Goal Tracking
See Goal Progress, Visit by Visit
Connect care plans, goals, and visit documentation in one place, so agencies can see progress in real time and step in exactly when it’s needed.
Billing
Take the Stress Out of Billing with Revenue Cycle Management (RCM) Services
Expert revenue cycle management that helps agencies improve cash flow and reduce billing headaches.
Cut manual entry across clinical documentation with new enhancements in HHAeXchange Clinical
HHAeXchange Clinical now pulls even more from data you’ve already entered, supports more real-world scheduling and care scenarios, and cuts down on manual exports and signatures.
Goal Tracking documentation that matches your state’s requirements to keep you compliant
Goal Tracking templates now reflect state names and requirements, with a new template for New Jersey and steadier note-saving on the HHAeXchange+ mobile app.
Fewer clicks and faster fixes in Visit Maintenance
Visit Maintenance now handles more of your day-to-day work directly, from filtering and reprocessing to correction requests, so you spend less time jumping between screens or waiting on manual fixes.
A faster way to merge duplicate patient records
When a new payer contract goes live, agencies often end up with duplicate patient records. The new Bulk Patient Merge wizard finds the matches and merges them for you, so nothing gets lost and nothing gets missed.
Auto-Populate Plan of Care Details into Clinical Forms
Agency admins can now pull a patient’s Plan of Care (POC) directly into the form they’re completing, auto-populating the relevant care plan details so documentation always matches what’s active.
Stronger Login Security, Built in Automatically
Your account is now protected by three new layers of security that work in the background, so protection doesn’t add extra steps to your day.
Direct Messaging in the HHAeXchange+ Mobile App
Two-way chat now lives directly inside the app that caregivers already use to clock in and out — no separate app, no texts, no phone tag.
Conversations
Conversations lets payers, providers, members, and caregivers communicate in one shared thread — across every portal — replacing the phone calls, emails, and disconnected notes that slow care decisions down. Everyone sees the same history, so nothing falls through the cracks.
Manage care, compliance, and payments—all in one platform.
Elevate member experiences and health outcomes with HHAeXchange, the software that connects the entire HCBS ecosystem.