In our 2025 Homecare Insights: Provider Voices Survey, we asked agency owners and operators across our customer base to share the day-to-day realities of delivering care in the home and community. One finding stood out:
Providers ranked better real-time communication with caregivers as the top technology solution to help staff better support clients.
In fact, more than 34% of agency leaders said they would prioritize technology that improves staff scheduling and communication—more than any other operational tool.
This is more than just a tech wish list. It’s a signal that for today’s homecare providers, staffing challenges remain a daily reality, and every message matters.
The homecare workforce is under constant pressure. When communication breaks down between providers and caregivers, the consequences are immediate and far-reaching.
Missed shifts. Frustrated families. Overworked staff. Compromised care.
One of the biggest challenges agencies face is caregiver retention. According to the Activated Insights Benchmarking Report, the median caregiver turnover rate was 75% in 2024, and 55% of agencies reported turning down cases at some point because they did not have enough caregivers. Reliable scheduling and the ability to quickly share shift changes or resolve issues in the field reduce stress for caregivers and help them feel more supported. These improvements can go a long way toward lowering turnover and building loyalty among staff.
Another major concern for agencies is client retention. When a caregiver encounters a problem during a visit, the ability to immediately connect with the internal team ensures issues are addressed before they affect care. Agencies can also prevent gaps in service by sending alerts to available caregivers and filling open visits faster. Both of these strategies reassure families, prevent missed shifts, and protect client trust.
Many agencies still rely on fragmented tools or outdated methods to manage their workforce:
This patchwork approach slows down response times, limits visibility, and frustrates staff and clients. The solution is real-time tools that combine communication, scheduling, and care documentation in one place.
At HHAeXchange, we’ve built solutions that directly address the top challenge providers identified in our survey: improving communication and scheduling to better support staff and clients.
The HHAeXchange mobile app is single, easy-to-use platform for EVV, communication, scheduling, and care management, available right in the caregivers’ pocket.
With the mobile app:
For coordinators, our scheduling features make filling shifts faster and more accurate.
Providers have spoken. To better support their staff and ultimately deliver better care, they need tools that make staying connected easier, faster, and more reliable.
With the HHAeXchange mobile app and robust scheduling capabilities, agencies can replace the inefficiencies of outdated processes with streamlined, real-time communication and scheduling. That means fewer missed shifts, happier caregivers that stay longer, and more satisfied clients.
Ready to see how better communication can transform your agency? Book a demo today!
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