Introducing CarePay, payroll built for homecare: Read more
Backdrop 5 1

Hamaspik Info Hub

Fill Out Provider Portal Form

HHAeXchange & Hamaspik Managed Care Partnership

Hamaspik Managed Care is partnering with HHAeXchange to roll out an Electronic Visit Verification (EVV) solution for providers delivering managed care options and community services to people living in New York.

Starting October 1, 2026, all providers in the Hamaspik Managed Care network will be required to submit EVV data through HHAeXchange.

Through the HHAeXchange platform, providers will be able to receive patient placements, manage authorizations, and confirm visits with Hamaspik Managed Care.

HHAeXchange also offers a robust agency management solution that can help streamline and automate time-consuming agency functions, including:

  • Patient/member placement
  • Scheduling
  • EVV compliance
  • Billing and payment

Important Dates

  • August 31, 2026: Complete your provider enrollment and onboarding steps below (note: only for providers who do NOT yet have access to HHAeXchange)
  • October 1, 2026:  Hamaspik Managed Care EVV go-live

Getting Started with Your Provider Portal

If you’re already an HHAeXchange Provider Portal user, feel free to skip this section.

Please register for portal access by August 31, 2026.

Portal vs. 3rd Party EVV Vendor

You have two options when it comes to your EVV vendor:

Option 1: Use the HHAeXchange EVV Portal at no cost.

Option 2: Continue using an existing EVV vendor that integrates with HHAeXchange to transmit visit data.

NOTE!

If your current EVV vendor does not integrate with HHAeXchange, you will need to either:

  1. Use the HHAeXchange EVV Portal or
  2. Switch to a vendor that meets the integration requirements.

Info Sesssions

HHAeXchange posts on-demand information sessions and training opportunities to help you get comfortable (and confident!) using HHAeXchange’s EVV system and features; meeting implementation requirements; navigating training resources; and understanding next steps.

Virtual Training Sessions

 

 

Training Sessions Date/Time (ET) Register & Replay
NY Alt EVV: Getting Started Sept 1 at 11 AM ET Watch Now | Review Deck
NY Getting Started: Sponsored Provider Contract Management Sept 9 at 11 AM ET Watch Now | Review Deck
NY Getting Started: Enterprise Linked Contract Management Sept 10 at 11 AM ET Watch Now | Review Deck
NY EVV Adoption: Scheduling & Visit Capture Sept 15 at 11 AM ET Watch Now | Review Deck
What’s New In NY? Billing in HHAeXchange Oct 1 at 11 AM ET Watch Now | Review Deck
NY Alt EVV: Post-Integration Workflows Oct 6 at 11 AM ET Watch Now | Review Deck
Teach Me Tuesdays: Visit Maintenance Oct 6 at 2 PM ET Register Now

 

EDI Overview

Thank you for your participation in working with HHAeXchange on the Electronic Data Interchange (EDI) project for your agency.

Below you will find information about the general requirements and steps to take to successfully integrate your Agency Management System with HHAeXchange.

Once this data is in the HHAeXchange system, a unique member key is created. HHAeXchange passes this member key to your Agency Management System to process member information between the systems.

HHAeXchange will also give you a unique Provider Agency ID to include in all files used in the EDI processes.

In order to integrate between your Agency Management System and HHAeXchange, you will need to create the EDI files corresponding to the HHAeXchange specifications.

We recommend bookmarking these Knowledge Base pages to successfully integrate with HHAeXchange:

  • V5 Flat File –Includes EDI code tables, EDI Payer Configuration and Requirements Tables, the EDI File Format Validation Portal, and more.
  • Getting Started with EDI – Covers requesting your EDI setup, completing vendor testing, getting production credentials, and monitoring rejected visits to keep your integration running smoothly.

EDI Provider Resources

Need help with EDI onboarding?

Take our new Alt EVV (EDI) Onboarding Training in HHAeXchange University.

To access the course:

  1. Set up an HHAeXchange University (LMS) account and log in.
  2. Select Register for an Onboarding Program.
  3. Select I am a Sponsored Provider.
  4. Select HHAeXchange Alt EVV Onboarding Training.

Importing Caregivers into HHAeXchange

(Note: This is not required for agencies using an EDI Import file to integrate with their 3rd Party Agency Management System)

To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process.

The Caregiver Bulk Import Process Guide provides instructions for how to:

  • Access and Save the Caregiver Import Template
  • Prepare the Caregiver import File for your Agency
  • In order for the EDI team to receive your file, go to hhaexchange.com/supportrequest
  • From the Support Portal page, click on 3rd party integration support and submit a caregiver import request.

Benefits

Ease of Billing

  • Support accurate documentation through Electronic Visit Verification (EVV).
  • Submit EVV data through HHAeXchange to help meet federal EVV requirements.

Efficient Communication

  • Access authorizations through the HHAeXchange Portal.
  • Receive updates to support your agency’s day-to-day operations.

Free Tools

  • Free EVV Portal for time and attendance tracking.
  • Schedule management based on authorizations and Plans of Care (POCs).
  • Caregiver mobile app available in 23+ languages.
  • Seamless transmission of EVV data to the state aggregator.

Hamaspik – Getting Started FAQs

Welcome to the Hamaspik implementation! Below are answers to some common questions to help you get started with HHAeXchange.

EVV & HHAeXchange

I don’t have an HHAeXchange Portal, what do I need to do?

Get started by submitting the NY Portal Enrollment Form. Your HHAeXchange Portal will be created within 3-5 business days.

Can I use my own EVV system?

Yes. You can connect your existing EVV system to the HHAeXchange portal using EDI (Electronic Data Interchange).

For more information about the EDI process and who to contact for support, visit the EDI Process page.

Can I merge multiple patient records at the same time?

Yes. HHAeXchange now offers a Bulk Patient Merge tool that allows Enterprise providers to merge multiple internal and linked patient records at once.

For step-by-step guidance, visit the Patient Merge Resources in the Provider Knowledge Base:

  • Bulk Patient Merge Tool – Article
  • Bulk Patient Merge Tool – Video

 

Billing & Configuration

Do I need to set up my service code rates?

Yes. Providers are responsible for setting up their service code rates in HHAeXchange. If you are participating with Hamaspik under a new provider profile, make sure your applicable service code rates are set up correctly.

For step-by-step guidance, see the Service Code Rate Video and for more information on Rate Management please read our full Rate Management Article.

Do I need to complete anything for e-billing?

E-billing configuration will be completed as part of the go-live readiness period. No additional action is expected from providers at this time.

The Hamaspik implementation will go live on October 1, 2026, when Start of Care begins for Hamaspik members.

 

Authorizations

My Hamaspik authorizations do not include a diagnosis (dx) code. What do I do?

Hamaspik now sends all authorizations through HHAeXchange. In HHAeXchange, diagnosis codes on authorizations are provider managed. That means you’re in control. 

Here’s what to do:

  • Reference the authorization Hamaspik sent you outside of HHAeXchange. It may list the diagnosis for your patient.
  • Add the diagnosis code to the patient’s profile in HHAeXchange. This makes sure the code goes on the claim when it’s created. To learn more review our Provider-Managed Billing Diagnosis Codes knowledge base article
  • Need help finding the right code? You can look up current billable ICD-10 codes here. If you don’t have a specific code, Hamaspik’s default diagnosis code is R68.89.

 

Training & Resources

How can I access training recordings or re-watch a session?

Visit the Provider Training & Resources section of the Hamaspik Info Hub. Training recordings and presentation slides will be posted there so you can review them as needed.

How can I get additional training?

Running into questions as you get started? Visit our daily Office Hours for personalized help, or Teach Me Tuesdays to cover special topics like billing, payroll, and Visit Maintenance.

Sign up for an available webinar on our training event page!

 

For additional questions about the HHAeXchange software we invite you visit the Knowledge Base that applies to you.

Contact

For questions about this program or your participation, please contact the Hamaspik Managed Care.

For questions about HHAeXchange, please submit a support request through the HHAeXchange Client Support Portal.