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Illinois Information Center

Provider Enrollment Form

Electronic Visit Verification Solution for the Illinois Department of Healthcare and Family Services (HFS) and Illinois Department of Human Services (DHS) – Division of Developmental Disabilities (DDD)

HFS and DHS-DDD have partnered with HHAeXchange to help Illinois providers become compliant with state and federal Electronic Visit Verification (EVV) requirements and ensure a simplified, user-friendly, and seamless experience.

The first step will be to fill out the Provider Enrollment Form, linked below, to identify yourself as an Illinois provider agency.

Selecting an EVV solution that fits your provider agency

This enrollment form is designed to capture information about your agency in order for HHAeXchange to collect and report EVV data for all personal care services (PCS) provided through the Adults with DD waiver and DD Children Support waiver programs.

Your provider agency plays a vital role in the success of the state’s EVV program. As part of your participation with Illinois DDD, you have two options to ensure EVV compliance:

  • Option 1 – Agencies currently without an EVV Solution: You can choose to use free EVV tools from HHAeXchange for Personal Support Worker (PSW) services.
  • Option 2 – Agencies currently using another 3rd Party EVV Solution: You can continue using your existing EVV system or you can switch to the free HHAeXchange EVV solution. If you elect to continue utilizing your current 3rd Party EVV solution, your EVV visit data will be imported into HHAeXchange using Electronic Data Interchange (EDI). Please contact [email protected] to begin your integration if you choose to stay with your current EVV provider.

Information Sessions are being held for all providers, regardless of which option you choose, to share key dates and details about the HHAeXchange EVV Portal implementation, including key workflow changes, system benefits, and next steps.

Attendees can expect to:

  • View a live, high-level demonstration of the HHAeXchange EVV Portal
  • Understand the benefits of the portal
  • Get questions answered live by product experts

Click here to register!

Important Dates

  • Information Session: May 31, 2023-June 7, 2023
  • System User training: TBD
  • Learning Management System Access: TBD
  • Go-Live: July 31, 2023

HHAeXchange is offered at no cost to the providers. However, we understand that providers may need to expend time and resources to implement a change this large in order to achieve compliance in partnership and cooperation with Illinois (IL) DHS-DDD and HFS. Here’s a look at some of the benefits you will get if you choose the no-cost HHAeXchange EVV Portal.


  • Participant Management for the DHS-DDD Program
  • Mobile Application in Multiple Languages
  • Telephone Lines in English and Spanish
  • EVV options focused on Self-Direction
  • Clock-In / Clock-Out Exception Dashboard
  • Submission / Aggregation of EVV Data to DHS-DDD


  • Plan of Care Adherence
  • Visit Confirmation Compliance
  • Visit Reporting

Purpose-Built for Self-Direction

  • Participant or employer review and approval of time worked

Electronic Data Interchange (EDI) Process

EDI Overview (Integrating with a 3rd Party Agency Management System)

Note, this process applies specifically for providers that chose option 2, found on the “Overview” tab above.

Thank you for working with HHAeXchange on the Electronic Data Interchange (EDI) project for your agency. Below you will find information about the general requirements and steps to successfully integrate your 3rd Party Agency Management System with HHAeXchange. EDI providers will be required to comply with both the business requirements and technical specifications listed below. Upon review of the documents below, please contact HHAeXchange to begin the integration process.

Initial steps EDI providers should follow:

Please review and follow the steps below, (these steps are also found on the HHAeXchange Provider EDI Welcome Packet):

  1. Business Requirements Link:
  2. Technical Specification document:
  3. Please submit a ticket to the HHAX EDI support email at: [email protected] with the subject line: ”IL DHS-DDD EVV.”
Service Code Service Description
T1019 Personal Support
T1019:TU Personal Support (Overtime)
T2034 Personal Support (Crisis Funding)

Illinois DHS-DDD Direct Contact Info:

HHAX has a general support email address and phone number to help support Illinois’s providers with EVV implementation.

Providers with an existing HHAeXchange portal should use the HHAeXchange Live Chat within your Support Center to receive assistance from a Live Agent. The live chat option is recommended for quicker response times.

If you need to contact someone directly from DHS-DDD, please email [email protected].