Illinois has partnered with HHAeXchange to help Illinois providers become compliant with state and federal Electronic Visit Verification (EVV) requirements and ensure a simplified, user-friendly, and seamless experience.
The first step will be to fill out the Illinois – HHAeXchange Provider Enrollment Form, linked below, to identify yourself as an Illinois provider agency.
Illinois Division of Developmental Disabilities (DDD)
Illinois Department on Aging (DOA)
Illinois Home Health (HH)
Aetna Better Health of Illinois
Aetna MMAI
Blue Cross Community Health Plan
CountyCare Health Plan
Meridian Health Plan
Molina Healthcare
Humana
This enrollment form is designed to capture information about your agency in order for HHAeXchange to collect and report EVV data for all personal care services (PCS).
Your provider agency plays a vital role in the success of the state’s EVV program. Your agency has two options to ensure EVV compliance:
HFS has partnered with HHAeXchange to help Illinois providers become compliant with state and federal Electronic Visit Verification (EVV) requirements and ensure a simplified, user-friendly, and seamless experience.
The first step will be to fill out the Provider Enrollment Form, linked below, to identify yourself as an Illinois provider agency.
Click here to complete the form: Illinois – HHAeXchange Provider Enrollment Form
This enrollment form is designed to capture information about your agency in order for HHAeXchange to collect and report EVV data for IL Department on Aging.
Your provider agency plays a vital role in the success of the state’s EVV program. As part of your participation with Illinois Department on Aging, you have two options to ensure EVV compliance:
EDI Provider Onboarding Webinars: April 18, April 25, and May 1
System User training: April 30, 2024 – May 2, 2024
Learning Management System Access: April 22, 2024
Getting Started Webinar – May 28
Go-Live: June 3, 2024
Information Sessions were held the week of April 8, 2024, for all providers to share key dates and details about the HHAeXchange EVV Portal implementation, including key workflow changes, system benefits, and next steps. Information Sessions were held jointly with DHS and all MCOs involved.
HHAeXchange hosted a series of in-person information sessions and virtual sessions.
Please find the recording and slidedeck here.
Please refer to the EDI Process tab to review the Business Requirements Document as well as the Technical Specifications.
This enrollment form is designed to capture information about your agency in order for HHAeXchange to collect and report EVV data for Illinois Division of Developmental Disabilities (DDD).
Your provider agency plays a vital role in the success of the state’s EVV program. As part of your participation with Illinois Division of Developmental Disabilities (DDD), you have two options to ensure EVV compliance:
Information Sessions are being held for all providers to share key dates and details about the HHAeXchange EVV Portal implementation, including key workflow changes, system benefits, and next steps.
The recording and slide deck can be found below for Illinois DDD personal care services:
The Go-Live Support Webinar was held for all in scope providers and covered the updates and changes related to the Illinois Implementation in the HHAeXchange system. The webinar sessions concluded on Thursday August 24, 2023. The recording and slide deck can be found below:
Recording | Slides
Please click here for Additional Training Webinars.
Receive LMS Credentials from the HHAeXchange Onboarding Team and follow instructions to complete the courses and videos on a self-paced format to complete.
Visit the Learning Management System
This enrollment form is designed to capture information about your agency in order for HHAeXchange to collect and report EVV data for IL Home Health.
Your provider agency plays a vital role in the success of the state’s EVV program. As part of your participation with Illinois Home Health, you have two options to ensure EVV compliance:
Please find the recording and slidedeck here
IHHC Home Health EVV webinar was held on 2/7/24. The recording and slide deck can be found below.
The Go-Live Support Webinar was held for all in scope providers and covered the updates and changes related to the Illinois Implementation in the HHAeXchange system. The webinar sessions concluded on Thursday January 4th, 2024. The recording and slide deck can be found below:
HHAeXchange is offered at no cost to the providers. However, we understand that providers may need to expend time and resources to implement a change this large in order to achieve compliance in partnership and cooperation with Illinois (IL). Here’s a look at some of the benefits you will get if you choose the no-cost HHAeXchange EVV Portal.
Virtual Information Sessions: April 8th, 2024 – April 12, 2024
The EVV integration timeline is dependent on the 3rd party agency management system and other factors. While in the configuration process, you do not need to do anything further for EVV or data aggregation at this time aside from responding to vendor or HHAX requests for EDI linking. As long as EVV data is being captured, it will be transferred over for aggregation retroactively once linking is completed.
EDI Tip Sheet
EDI Overview (Integrating with a 3rd Party Agency Management System)
Note, this process applies specifically for providers that chose option 2, found on the “Overview” tab above.
Thank you for working with HHAeXchange on the Electronic Data Interchange (EDI) project for your agency. Below you will find information about the general requirements and steps to successfully integrate your 3rd Party Agency Management System with HHAeXchange. EDI providers will be required to comply with both the business requirements and technical specifications listed below. Upon review of the documents below, please contact HHAeXchange to begin the integration process.
Initial steps EDI providers should follow:
Please review and follow the steps below, (these steps are also found on the HHAeXchange Provider EDI Welcome Packet):
Importing Caregivers into HHAeXchange
(Note: This action is not required for agency providers using an EDI Import file to integrate with their 3rd Party Agency Management System).
To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:
EDI Onboarding Webinar for Illinois Department of Aging
EDI training for IL DOA is TBD. Please check back for registration after Information Sessions
EDI Onboarding Webinar for Illinois Home Health
Our EDI Onboarding Webinar has concluded. The recording and slide deck can be found below:
EDI Onboarding Webinar for Illinois DDD Personal Care
Individuals receiving personal support in the home through Illinois’ Home and Community Based Services (HCBS) waivers, This consists of services supporting Activities of Daily Living (ADLs), such as bathing, dressing, grooming, and meal preparation. Illinois’ (HCBS) waivers that fall under the PCS definition include: Persons with Disabilities waiver Brain Injury waiver HIV/AIDS waiver Elderly Waiver Adults with Developmental Disabilities Waiver Children and Young Adults with Developmental Disabilities Support Waiver
Home Health Care Services (HHCS): Individuals receiving home health services through the Medicaid State Plan, or authorized under a waiver, including the Medically Fragile Technology Dependent (MFTD) Waiver
Illinois Department of Human Services (DHS) – State Service Home Health
Click here to review the detailed FAQ document in regard to the Illinois Implementation.
What is HHAeXchange?
HHAeXchange is the premiere homecare management software solution for the Medicaid LTSS population. We act as the single source of truth in connecting payers, providers, and patients through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
What if we’d like to use HHAeXchange’s Payer-sponsored EVV System?
Great! If you’d like to use HHAeXchange’s Payer-sponsored EVV system ensure that you’ve completed the Illinois HHAeXchange provider enrollment form. The contact person listed in your response will be contacted by HHAeXchange to set up your agency for EVV.
What if we have an EVV System that we’d like to keep?
It’s simple to connect your existing EVV system to Illinois through the HHAeXchange Portal. Ensure that you’ve completed the Illinois HHAeXchange provider enrollment form, and the HHAeXchange Integrations Team will coordinate with you to create an interface to process your existing EVV visits and claims. EDI Process Guides can be found in the EDI Process tab, above.
Can I schedule my caregivers through the HHAeXchange Portal?
Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal either by creating schedules based on the authorization provided by the payer, or through automatic creation of schedules based on EVV data imported into the HHAeXchange Portal from your 3rd party EVV system.
How will I be trained on the HHAeXchange Portal?
Please see the Training tab, above.
Can I Import and Export data into the HHAeXchange Portal?
Please see the EDI Process tab, above.
All providers can use our Client Support Portal to find answers to questions and create support requests or reach out to HHAeXchange at [email protected]
If you need to contact someone directly for Department on Aging, please email [email protected]
If you need to contact someone directly from DHS-DDD, please email [email protected].
If you need to contact someone directly for Home Health, please email [email protected].