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Texas EVV Vendor Information Center

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Electronic Visit Verification for the Texas Health and Human Services Commission (HHSC)

We are excited to share that Texas Health and Human Services Commission (HHSC) has partnered with Accenture and HHAeXchange to help Texas homecare providers remain compliant with state and federal Electronic Visit Verification (EVV) laws, and ensure a simplified, user-friendly, and seamless experience.

The HHAeXchange Portal will go live on October 1, 2023. HHAeXchange will be the only state funded EVV vendor. As part of this agreement, HHAeXchange’s Portal will be available at no cost to program providers, financial management services agencies (FMSAs), and Consumer Directed Services (CDS) employers.

All program providers and FMSAs, are required to select an EVV system to be in compliance with state and federal EVV laws.

Action will be required for all program providers, FMSAs, and CDS employers that choose to get set up on the HHAeXchange Portal. Look for more information that will be emailed to program providers, FMSAs, and CDS employers in early to mid-June 2023.

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The HHAeXchange Portal will enable you to easily meet Texas state requirements, and provide a simple and streamlined experience for both back-office staff and service providers. In addition, Texas providers will benefit by leveraging the HHAeXchange Portal for workflow efficiencies including:

  • Getting up and running quickly with up to a year’s worth of visit data migrated to your new HHAeXchange Portal and up to 5 years of members, authorizations, service providers, and more
  • Managing schedules based on authorizations, plans of care, and individual client needs
  • Offering intuitive EVV tools to service providers, including a robust mobile application available in 20+ languages
  • Ensuring seamless submission of EVV visits to the EVV AggregatorGenerating EVV-compliant claims at no additional cost

In mid-June 2023, all program providers, FMSAs, and CDS employers will receive more information about the HHAeXchange Portal. Monitor your emails and refer to this page to learn more.

In the meantime, learn more about the benefits of the HHAeXchange Portal.

All providers can use our Client Support Portal to find answers to questions and create support requests, email us at [email protected], or contact us by phone 1-855-400-4429.

Visit the HHSC EVV web page for other EVV resources, such as policies. Subscribe to EVV GovDelivery to receive HHSC notices by email.