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VillageCareMAX of New York

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HHAeXchange & VillageCareMAX of NY Partnership

VillageCareMAX has partnered with HHAeXchange to roll out an Electronic Visit Verification (EVV) solution for providers delivering managed care options and community services to people living in New York.

Starting October 1, 2026, all providers in the VillageCareMAX network will be required to submit EVV data through HHAeXchange.

Through the HHAeXchange platform, providers will be able to receive new, PCA, CDPAP and home health aide cases, manage authorizations, and confirm visits, with VillageCareMAX.

HHAeXchange also offers a robust agency management solution that can help streamline and automate time-consuming agency functions, including:

  • Patient/member placement
  • Scheduling
  • EVV compliance
  • Billing and payment

Important Dates

  • August 18, 2026: HHAeXchange hosted virtual info session at 11:00 AM ET [Watch Now]
  • August 31, 2026: Complete your provider enrollment and onboarding steps below (note: only for providers who do NOT yet have access to HHAeXchange)
  • October 1, 2026: VillageCareMAX EVV go-live

Getting Started with Your Provider Portal

If you’re already an HHAeXchange Provider Portal user, feel free to skip this section.

Please register for portal access by August 31, 2026.

Portal vs. 3rd Party EVV Vendor

You have two options when it comes to your EVV vendor:

Option 1: Use the HHAeXchange EVV Portal at no cost.

Option 2: Continue using an existing EVV vendor that integrates with HHAeXchange to transmit visit data.

NOTE!

If your current EVV vendor does not integrate with HHAeXchange, you will need to either:

  1. Use the HHAeXchange EVV Portal or
  2. Switch to a vendor that meets the integration requirements.

Info Sesssions

HHAeXchange hosts information sessions to help you get comfortable (and confident!) using HHAeXchange’s EVV system and features, meeting implementation requirements, navigating training resources, and understanding next steps.

Watch our most recent info session on-demand now, Preparing for VillageCareMAX’s HHAeXchange Rollout from August 18, 2026

Virtual Training Sessions

Training Sessions Date/Time (ET) Register & Replay
NY Alt EVV: Getting Started Sept 1 at 11 AM ET Coming Soon
NY Getting Started: Sponsored Provider Contract Management Sept 9 at 11 AM ET Watch On-Demand
NY Getting Started: Enterprise Linked Contract Management Sept 10 at 11 AM ET Register Now
NY EVV Adoption: Scheduling & Visit Capture Sept 15 at 11 AM ET Register Now
NY EVV Adoption: Visit Maintenance Sept 24 at 11 AM ET Register Now
What’s New In NY? Billing in HHAeXchange Oct 1 at 11 AM ET Register Now
NY Alt EVV: Post-Integration Workflows Oct 6 at 11 AM ET Register Now
EVV Made Simple: How to Stay Compliant Every Day Oct 20 at 11 EM ET Coming Soon

Benefits

Ease of Billing

  • Support accurate documentation through Electronic Visit Verification (EVV).
  • Submit EVV data through HHAeXchange to help meet federal EVV requirements.

Efficient Communication

  • Access authorizations through the HHAeXchange Portal.
  • Receive updates to support your agency’s day-to-day operations.

Free Tools

  • Free EVV Portal for time and attendance tracking.
  • Schedule management based on authorizations and Plans of Care (POCs).
  • Caregiver mobile app available in 23+ languages.
  • Seamless transmission of EVV data to the state aggregator.

Contact

For questions about this program or your participation, please contact the VillageCareMax Provider Relations Team [email protected].

For questions about HHAeXchange, please submit a support request through the HHAeXchange Client Support Portal.