Are you tired of manually verifying visits? Burned out by daily fire drills while trying to fill open shifts? Frustrated when caregivers aren’t able to clock in and out on time? The answer to your problems might just be an app download away.

What is Electronic Visit Verification?

Electronic visit verification (EVV) is the process that uses electronic means like interactive voice response (IVR), fob devices, or mobile apps to verify that care is delivered for personal care or home health services. Agencies use EVV not only to remain compliant with federal requirements, but also as an effective tool to track caregiver arrivals and departures, ensuring clients get the care they need, when they need it.

6 Benefits of Using the HHAeXchange
Mobile Application for EVV

All EVV methods are not created equal. Many providers prefer that their caregivers use our GPS-enabled mobile application for EVV, as it offers certain advantages that traditional EVV methods like IVR and fob devices do not. The HHAeXchange mobile app empowers caregivers with the tools they need to be happier on the job and deliver better care. Let’s quickly dive into the reasons why homecare providers are making the switch. 

  1. Everyone Saves Time

    The app makes clocking in and out fast. On average, caregivers spend 15 seconds clocking in and out on the mobile app versus several minutes on a landline. And agencies spend less time reconciling mobile EVV, with 97% of the support requests around EVV relating to traditional EVV versus just 3% on the mobile app.

  2. Caregivers Get Control Over Their Schedules

    According to the 2023 HCP Benchmarking Report, 82% of homecare agencies had to turn down cases at some point in 2022 due to the caregiver shortage. So, it should come as no surprise that retaining caregivers is a top priority for most providers. One way to do that is by addressing caregiver frustrations, such as not having control over their schedule. With the mobile app, your caregivers can quickly accept new cases or shifts, automatically get matched to shifts that fit their preferences, and view their schedules/patient details on-the-go, all without ever having to call the office.

  3. Communication Becomes a Breeze

    The app allows for real-time, two-way chats between the homecare agency and the caregivers. If a problem crops up, your caregivers won’t feel isolated because backup is just a chat away. Worried your caregivers won’t be able to use the app because of a language barrier? Rest assured, the app is available in 23 languages, including Spanish, Vietnamese, and Portuguese.

  4. Dynamic Care Plan & Multimedia Visit Notes Are Possible

    With the app, your caregivers can check patient-specific plans of care and providers can check that duties were performed during patient servicing. Caregivers can also log comprehensive visit notes with images, audio recordings and/or text.

  5. Your Agency Maintains Compliance

    Nagging caregivers about completing compliance requirements is a thing of the past. With the mobile app, they will see upcoming/overdue compliance tasks (medicals, evaluations, in-services) and will be able to get the information they need to complete the requirement. This ensures that your agency is always up to date with state and federal requirements.

  6. Everyone Stays On-time and On Course

    You and your caregivers have enough to worry about – getting to the patient’s home on time shouldn’t be one of them. Allow the mobile app GPS to easily navigate caregivers to their next case location.

EVV Improved Homecare

Get Your Caregivers On Board with The Mobile App 

You want your caregivers to use the app because you know that it will make both your jobs easier, but sometimes it’s hard to convince others to make a change, especially when it involves new technology. So, how do you convince your caregivers to make the switch from IVR to an app?

Promote The Mobile App in Your Office 

It’s hard to ignore something when it’s staring you in the face, that’s why we recommend hanging up our mobile app poster in your office. Not only does it go over the benefits of the app for caregivers, but it also offers easy to read step-by-step instructions on how to download the app and get started right away.

Conduct a Mobile App Training Session  

Sometimes the best way to convey information is face-to-face. Plan to have all your caregivers come into the office for a meeting where you can explain the benefits of the mobile app and have everyone who is interested in using the app download it and follow the set-up instructions together. Consider making it more festive by having food and some social time!

Incentivize Caregivers to Use the Mobile App  

Incentives are a great way to get your caregivers to start using the HHAeXchange mobile app. We’ve found there are a couple easy ways to get caregivers excited about downloading this type of technology.

  • Have a Contest or Host a Raffle
    Try this: when a caregiver downloads the mobile app they put their name in a jar. After a couple of weeks, you choose two of the names out of the jar and give them a prize!
  • Give Verbal Recognition
    Let’s say you have a caregiver who is consistently using the app to clock in/out, collect important patient information, and complete training through the integrated eLearning solutions. It’s time to let them know how much their dedication means to your agency. Show your appreciation by sharing their commitment to their patients’ well-being with the rest of your organization, and consider rewarding them with something like a small gift card.
  • Use Caribou Rewards
    You may already know about our partner Caribou Rewards, an incentive platform proven to boost recruitment, retention, and staff performance through gamification, recognition, and rewards, but did you know they can also reward caregivers for mobile app adoption? When one of your caregivers downloads the HHAeXchange mobile app or uses the app to clock in/out for EVV, they can earn points on the platform. With enough points, the caregivers can earn high value prizes. In a recent case study with At Home Solutions, Caribou found that their mobile app incentives increased mobile app adoption by 53% and decreased manually verified visits by 43%. 

Time to Say Goodbye to IVR

The HHAeXchange mobile app is easy to use, requires little to no training, and makes everyone’s jobs easier – from the administrative staff to the caregivers. Now, with the help of incentive platforms like Caribou Rewards, it is easier than ever to get your caregivers up and running.

Get Started With The App in 3 Easy Steps

Step 1: Download
Click the below button or open the App Store or Google Play Store on your device and search for HHAeXchange. Download the app. 

Step 2: Sign Up
Open the app and select your preferred language. Then, hit Next, enter your email address, and create a password. Then, check your inbox for a verification email. 

Step 3: Register
After account verification, log in to the app. Review the Terms of User Agreement. On the main screen, click on the three dots at the top right. Click Update Profile. Complete all the fields on the Create Profile page and click Create. A message will appear with a Mobile ID number. Provide your agency with the Mobile ID number. You are officially ready to use the mobile app!