Our journey as a company began in the bustling streets of New York City, and it’s been our loyal customers, many of whom have been with us since the start, who have propelled us to success. In recognition of this, we were thrilled to host a New York Customer Summit on February 29th

The summit was an avenue to share our upcoming solutions, our focus for the year ahead, and our continuous improvement plans. More than that, it was a platform for learning—about our software, our partners’ innovations, and insights from payers. 

At the heart of our mission is a commitment to our customers. We strive to be more than a software vendor; we aim to be a listening partner, acting in the best interests of those we serve. This summit helped us do that, fostering mutual learning and helping us move closer to our goals. Below, we’ve highlighted some key moments from the summit. 

Presentations from the HHAeXchange Leadership Team 

Kicking off the day, the HHAeXchange Leadership Team got straight to the heart of what’s new and exciting at our company and within the industry. It was a lineup packed with our leadership teams insights and updates.  

– Paul Joiner, CEO: Joiner set the stage by outlining HHAeXchange’s new mission and vision, highlighting our product enhancements in New York, introducing our dedicated team for this market, and offering his observations on the current state of the homecare industry. 

– Tim Brewer, CTO: Following Joiner, Brewer delved into our “whole product” mindset. He emphasized our commitment to comprehensive product planning, ensuring transparency, mindful action, and unwavering support for our clients. 

– Lori Harrington, SVP of Product: Harrington brought valuable insights into the value-based care landscape, discussing data capture related to value-based care and social determinants of health, and how our product, Care Insights, can make a difference. 

– John Pandolfi, VP Client Success: Pandolfi provided a sneak peek at a new product designed to safeguard agencies and mitigate fraud, waste, and abuse in the industry. 

– Tammy Prause, VP of Technical Customer Care: Prause spoke about our new customer support initiatives and the steps being taken to create a high-performing team that aligns with customer needs. 

Innovation Center 

The Innovation Center was a hub of learning, featuring 1:1 demonstrations on our User Interface, caregiver mobile app upgrades, the new HHAeXchange Knowledge Base, and more. It was fertile ground for feedback, allowing us to showcase our latest projects and better understand what our customers value most. Additionally, the center hosted 13 partner booths, facilitating valuable connections and learning opportunities about how homecare technology can advance business. 

Partner Presentations 

We were honored to have four HHAeXchange partners present on crucial homecare topics and their innovations within the space: 

  1. Hybrid Learning for Culture, Caregiver Engagement, and Retention: Ashley Wharton (Nevvon) and Amy Leshner Thomas (SelfHelp) 
  2. The Importance of Occupational Health in a Changing Homecare Landscape: Marina McClure (NY Best Medical), Ethan Moskowitz (Regency Health Care), and Victoria DeMetz (Personal Touch Home Care) 
  3. Building an Engaged Workforce in Home Care: Alex Oosterveen (Caribou) and Jim Rolla (VNS Health) 
  4. Efficiency Unleashed: Transforming Homecare Operations: Tsvi Vilinsky (Bolt Healthcare) and Sofia Yagudaev (Brooklyn Boulevard) 

Panel Discussion: Insights from New York Payer Executives 

Facilitating open dialogues between payers and providers is a key part of our role in streamlining homecare operations. The summit concluded with an enlightening panel discussion featuring New York payer executives. This session underlined our unique position in connecting the homecare ecosystem in New York, aiming to enhance efficiency and reduce instances of fraud, waste, and abuse.  

Thank you to everyone who participated and made this summit a success. We look forward to continuing our journey together, shaping the future of homecare in New York and elsewhere. If you have any questions about the summit or would like to learn more about any of the presentations, contact us today