For homecare agencies, managing billing and payroll can feel like an uphill battle. Manual processes often mean endless hours of data entry, chasing down errors, and navigating compliance requirements—all of which drain valuable time and resources.
Switching to automated systems like HHAeXchange transforms this process, saving agencies countless hours every week while improving accuracy and efficiency. The result? Agencies can reinvest their time and resources into growth, better care delivery, and strategic initiatives.
But don’t just take our word for it, let’s look at real-world success stories of homecare agencies who’ve made the switch.
Before adopting HHAeXchange, JCCGI’s billing process relied on manual submissions from providers, each using their own format. This created inefficiencies and made processing claims a daunting task.
Aliza Kelman, Director of Client Services, shared:
“Before HHAeXchange, much of the process was manual, and every agency was submitting backup in their own format. Trying to individually decipher and process invoices from multiple providers was a daunting task, and added effort and time spent processing claims. The automated submissions and uniform formatting save us a lot of time, and the access to real-time information is really impactful.”
The results were transformative, as staff could allocate their time to more strategic tasks.
“To go from manual to automated was incredible,” said Hudi Falik, Chief Program Officer. “We save about 35 hours per week—that’s a full-time position. We have a staff member who used to pull, manipulate, and work with the data. Now, she’s able to do so much more with the data instead of what she was doing before, which was essentially clean up.”
For Texas-based Caremate Wellness, manual billing processes were a source of frustration and errors. The transition to HHAeXchange streamlined these workflows, significantly reducing the time required for billing and claims management.
Clinton Pinkney, LVN, Director of Client Services shared:
“We’re saving quite a bit of time with billing. I would say at least three hours per billing cycle,” said Clinton. “And not just saving time, but it’s helping us keep clean claims going through. It’s less mistakes; we’re not having issues with data entry as much as we did previously, because before HHAeXchange, we were manually doing visits and claims. We were manually processing our claims through the state system, and that was quite cumbersome.”
Ability360 faced significant challenges with manual billing processes, from rejected claims to excessive time spent on review. HHAeXchange automated these tasks, delivering immediate and measurable results.
Penny Fore, Vice President of Home Care Services, reflected on the impact:
“Having HHAeXchange do these things automatically for us is just amazing. Now we look back and the amount of work that we put into doing all of those tasks before was tremendous. HHAeXchange has made a huge difference to our staff.”
The automation resulted in significant cost savings, as Chelsea Garcia, Director of Business Operations explained:
“We have eliminated a total cost of $400,000 so far and are forecasting another cost savings of $100,000 before the end of the year. This is a total cost savings of half a million dollars within the first year of implementation. It won’t end here – we are looking at integrating with payroll, recruiting, and onboarding programs within HHAeXchange’s Partner Connect program, so we anticipate more savings down the road.”
Automating billing with HHAeXchange was a turning point for Bryan Skilled Home Care. The streamlined processes dramatically improved their revenue cycle management and freed up resources for growth.
“I would say the huge time-saving benefit overall was when we started using HHAeXchange for billing,” said Bryan Madden, General Counsel. “That was a major paradigm shift for our agency. It completely changed the dynamic of our office, made us much more operationally efficient, and significantly improved our revenue cycle management process.”
The benefits extended to financial health:
“Once we were up and running with billing in HHAeXchange, we saw our Days Sales Outstanding decrease dramatically. It saved us about $400,000 a year once we were able to eliminate the need for costly receivable credit lines. The savings we achieved allowed us to invest in other areas of our business, help grow the agency, recruit new caregivers, and further explore areas to improve the quality of care we provide on a daily basis.”
For CountryWide Home Care, billing and payroll processes previously consumed 24 staff hours every week. HHAeXchange reduced this time to just two hours per week, creating an efficiency gain of 90%.
“HHAeXchange’s capabilities are equivalent to two to three full-time staff members,” said Katerina Kovalenko, General Manager. “But more than that, it organizes everything in one place. Before HHAeXchange, I would need to go to different staff members to get important updates and information, but now we have direct access to information which enables our entire team to act faster and be more proactive.”
These real-life examples demonstrate how HHAeXchange empowers homecare agencies to focus on what matters most—delivering high-quality care. If you’re ready to save hours every day, reduce costs, and grow your agency, it’s time to make the switch. Request a demo today.
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