This September, we welcomed our Pennsylvania provider customers for a full day of learning, collaboration, and connection at our second annual PA Customer Summit. The goal was simple: share progress, preview what’s next, and learn together. It was a conference with purpose, and our customers’ feedback guided the conversation from start to finish.
Paul Joiner, our CEO, set the tone by reaffirming our promise to put customers first and build with our core values in mind—Achieve, Grow, Collaborate, Support. He recapped what’s changed since last year: shorter support wait times, expanded training through HHAeXchange University, 100+ how-to videos, an in-product resource center, and a refreshed knowledge base. Paul also spotlighted what’s next, including AI features to reduce administrative work and help agencies act faster on data.
We also introduced the cross-functional team serving Pennsylvania, underscoring continued investment in customer success and payer collaboration statewide.
We proudly recognized agencies raising the bar in care, compliance, and operations:
Honorable mentions across categories showcased the breadth of great work happening across PA.
Congratulations to all of the agencies recognized. Your dedication to compliance, innovation, and caregiver support makes an extraordinary impact on the communities you serve.
We spent much of the day discussing what’s coming down the line and the tools we’re building to better support our PA customers’ needs and improve their ability to provide quality care.
Strengthening the Foundation: CTO Tim Brewer outlined how we’re simplifying and modernizing core systems, building a unified, AI-enabled platform, and improving reliability and data flow—so agencies can do more with less.
Smarter, Simpler Workflows: Product leaders highlighted best practices that close workflow gaps: digital onboarding, smart scheduling and matching, embedded EVV and documentation, and tight connections between care delivery, billing, and AR.
Clinical & Mobile Enhancements: Coming updates include eMAR, real-time vital signs capture, wound tracking, and a modernized caregiver app for a unified mobile experience.
Visit Maintenance: New capabilities aim to reduce coordinator burden, boost EVV compliance, and combine schedule, confirmation, and billing adjustments into a clear, actionable view with exportable reporting.
Revenue Cycle Management: A redesigned eligibility check experience, plus Private Payments and Embedded Payroll, will streamline billing and payroll and cut down on duplicate entry—helping teams move faster from approved visits to dollars collected.
We also heard from other industry leaders on the latest happenings in Pennsylvania and across the homecare industry.
Pennsylvania Partner Panel: Leaders discussed how training, technology, and integrated solutions support provider growth and quality.
The Changing Dynamics for Homecare in PA: Mia Haney, CEO of the Pennsylvania Homecare Association (PHA) shared state and federal policy developments, advocacy priorities—including rate conversations—and ways agencies can engage to strengthen the workforce and access.
Pennsylvania CHC Panel: Representatives from OLTL, PA Health and Wellness, UPMC, AmeriHealth/Keystone, and other industry experts explored payer–provider collaboration to improve outcomes and operations.
We closed out the day with a powerful panel moderated by CEO Paul Joiner, which featured Caregiving director Chris Durrance and caregiver Matt Cauli. This thoughtful presentation brought the human side of homecare into focus. The film has been instrumental in bringing caregiving into the national conversation, shining a light on the critical role caregivers play every day and the challenges they navigate. It was a timely reminder of why our collective efforts to support caregivers and strengthen homecare are so important.
Between sessions, attendees also visited our Innovation Center to see live demos of HHAeXchange solutions—including HHAeXchange+ Mobile, Revenue Cycle Management Services, Customer Training, Technical Customer Care, Integrations & APIs, Clinical Workflows, Visit Maintenance, and Private Payments—and met with industry partners across the exhibit hall. The Passport Program encouraged stops at every table, with prizes like Apple AirPods Max, an Apple Watch, and a Kindle Scribe.
The 2025 PA Customer Summit was a reminder that progress happens together. We’re grateful for our customers’ candor, their commitment to quality care, and the ideas they shared with our team. We’re taking that feedback back to our roadmap—so we can keep simplifying operations, strengthening compliance, and supporting caregivers across Pennsylvania. Thank you to all our customers for being part of this work.
Check out our recap video and photos from the event here.
See More Blog