UNDER- OR OVER-UTILIZED AUTHORIZATIONS

“We had the authorization, but keeping track of it was impossible.”

Authorizations are gold—if you can use them fully (and on time).

Authorizations shouldn’t go to waste or get overused, but they often do. Staff scheduling doesn’t line up, authorizations expire without warning, or data isn’t surfaced clearly enough to act. And every missed unit is lost income, lost care, and lost trust.

Common homecare challenges with maximizing authorizations include:

Poor alignment between scheduling and authorizations
Expiring or unused hours going unnoticed
Low staffing availability to cover care plans
Limited visibility into authorized vs. billed vs. confirmed hours
Reactive, manual tracking

Avoiding under- or over-utilization starts with visibility and control. That’s why HHAeXchange gives agencies the tools to proactively manage authorizations before revenue or care falls through the cracks.

Agencies using HHAeXchange enjoy:

Smart scheduling that automatically aligns visits to authorizations
Live utilization dashboards for instant clarity
Automated alerts for expiring or underused authorizations
Full visibility into staffing, coverage, and service capacity

Know where your authorizations stand with HHAeXchange

Hear from our customer

The Business Intelligence dashboards give a great at-a-glance snapshot every day. These are the metrics our team is looking for and we are over the moon!

Kelly Harned,

VP Administration, Personal Care, VNS Health

Get the full story

Stop leaving authorized hours on the table

See how HHAeXchange can help your team align visits, avoid waste, and capture every dollar you’re entitled to with full visibility across scheduling and care delivery.